Slack bot and Userback Integration

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Streamline feedback loops by connecting Slack bot and Userback to instantly notify your team of new user feedback, and use Latenode's visual editor to build custom workflows that act on it. Scale affordably and resolve issues faster with targeted alerts.

Slack bot + Userback integration

Connect Slack bot and Userback in minutes with Latenode.

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Automate your workflow

Swap Apps

Slack bot

Userback

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Slack bot and Userback

Create a New Scenario to Connect Slack bot and Userback

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Slack bot, triggered by another scenario, or executed manually (for testing purposes). In most cases, Slack bot or Userback will be your first step. To do this, click "Choose an app," find Slack bot or Userback, and select the appropriate trigger to start the scenario.

Add the Slack bot Node

Select the Slack bot node from the app selection panel on the right.

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Slack bot

Configure the Slack bot

Click on the Slack bot node to configure it. You can modify the Slack bot URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Slack bot

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Connect Slack bot

Sign In
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Run node once

Add the Userback Node

Next, click the plus (+) icon on the Slack bot node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.

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Userback

Authenticate Userback

Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.

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Userback

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Run node once

Configure the Slack bot and Userback Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Userback Oauth 2.0

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Select an action *

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The action ID

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Run node once

Set Up the Slack bot and Userback Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Slack bot, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the Slack bot and Userback integration works as expected. Depending on your setup, data should flow between Slack bot and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Slack bot and Userback

Userback + Jira + Slack bot: When new feedback is submitted via Userback, a Jira ticket is automatically created. Then, the relevant team is notified in a dedicated Slack channel about the new ticket.

Userback + Google Sheets + Slack bot: Records all new Userback feedback in a Google Sheet as a new row. Then, sends a summary update to a specified Slack channel with a link to the sheet.

Slack bot and Userback integration alternatives

About Slack bot

Use Slack bot within Latenode to automate notifications and actions based on real-time triggers. Update databases, post alerts, or start complex workflows directly from Slack commands. Latenode lets you visually build and scale these interactions without code, adding custom logic and connecting to any API with ease.

About Userback

Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.

See how Latenode works

FAQ Slack bot and Userback

How can I connect my Slack bot account to Userback using Latenode?

To connect your Slack bot account to Userback on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Slack bot and click on "Connect".
  • Authenticate your Slack bot and Userback accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I get Userback feedback notifications in Slack?

Yes, you can! Latenode allows real-time alerts in Slack when new feedback is submitted in Userback. This ensures faster response and improved user satisfaction thanks to automated workflows.

What types of tasks can I perform by integrating Slack bot with Userback?

Integrating Slack bot with Userback allows you to perform various tasks, including:

  • Send Userback feedback summaries to a dedicated Slack channel.
  • Automatically create new Userback tickets from Slack commands.
  • Update Userback ticket status based on Slack channel activity.
  • Notify users in Slack when their feedback is addressed in Userback.
  • Trigger surveys in Userback based on Slack bot conversations.

Can I customize the data shared between Slack bot and Userback?

Yes, Latenode's advanced data mapping and JavaScript blocks let you fully customize data flows and transformations between Slack bot and Userback.

Are there any limitations to the Slack bot and Userback integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex Userback setups might require custom JavaScript for full automation.
  • Rate limits on the Slack bot and Userback APIs may affect high-volume workflows.
  • File attachments from Userback are not directly viewable within Slack (link provided).

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