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Connect SmartSuite and Atera to automate IT service request fulfillment. Latenode's visual editor simplifies complex workflows, while affordable execution-based pricing makes scaling incident management easier than ever.
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Create a New Scenario to Connect SmartSuite and Atera
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a SmartSuite, triggered by another scenario, or executed manually (for testing purposes). In most cases, SmartSuite or Atera will be your first step. To do this, click "Choose an app," find SmartSuite or Atera, and select the appropriate trigger to start the scenario.
Add the SmartSuite Node
Select the SmartSuite node from the app selection panel on the right.
SmartSuite
Configure the SmartSuite
Click on the SmartSuite node to configure it. You can modify the SmartSuite URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Atera Node
Next, click the plus (+) icon on the SmartSuite node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.
SmartSuite
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Atera
Authenticate Atera
Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.
Configure the SmartSuite and Atera Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the SmartSuite and Atera Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Atera
Trigger on Webhook
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SmartSuite
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring SmartSuite, Atera, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the SmartSuite and Atera integration works as expected. Depending on your setup, data should flow between SmartSuite and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
SmartSuite + Atera + Slack: When a new record is created in SmartSuite (e.g., a new project), a corresponding ticket is automatically created in Atera to track related tasks. A Slack message is then sent to a specified channel to notify the relevant team about the new project and its associated ticket.
Atera + SmartSuite + Google Sheets: Track resolution times for support tickets in Atera. When a ticket is updated (e.g., closed), log the resolution time in a corresponding record in SmartSuite. Periodically, or upon specific trigger, extract resolution time data from SmartSuite and append it to a Google Sheet for analysis and trend identification.
About SmartSuite
Use SmartSuite in Latenode to build flexible data workflows. Automate tasks like project management, CRM updates, or inventory tracking. Latenode adds custom logic, AI processing, and file handling to SmartSuite's structured data, creating scalable solutions that go beyond basic automation.
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About Atera
Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.
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How can I connect my SmartSuite account to Atera using Latenode?
To connect your SmartSuite account to Atera on Latenode, follow these steps:
Can I automatically update Atera tickets based on SmartSuite project changes?
Yes, you can! Latenode's visual editor and advanced logic let you create automated workflows, ensuring Atera reflects the latest SmartSuite project status, saving time and improving coordination.
What types of tasks can I perform by integrating SmartSuite with Atera?
Integrating SmartSuite with Atera allows you to perform various tasks, including:
How do I handle complex data transformations between SmartSuite and Atera?
Latenode provides flexible data mapping and JavaScript blocks, enabling you to transform data between SmartSuite and Atera with ease, overcoming any data structure differences.
Are there any limitations to the SmartSuite and Atera integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: