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How to connect Soax and Freshdesk
Create a New Scenario to Connect Soax and Freshdesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Soax, triggered by another scenario, or executed manually (for testing purposes). In most cases, Soax or Freshdesk will be your first step. To do this, click "Choose an app," find Soax or Freshdesk, and select the appropriate trigger to start the scenario.
Add the Soax Node
Select the Soax node from the app selection panel on the right.
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Add the Freshdesk Node
Next, click the plus (+) icon on the Soax node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.
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Authenticate Freshdesk
Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.
Configure the Soax and Freshdesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Soax and Freshdesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Soax, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Soax and Freshdesk integration works as expected. Depending on your setup, data should flow between Soax and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Soax and Freshdesk
Freshdesk + Soax + Slack: When a new ticket is created in Freshdesk, the workflow checks if the user's IP address is associated with a Soax proxy (simulated by a Google Search using Soax). If a match is found, a message is sent to a designated Slack channel to alert the support team.
Freshdesk + Soax + Google Sheets: When a new ticket is created in Freshdesk, the workflow logs the originating IP address and ticket details into a Google Sheet. This allows tracking of potentially suspicious IP addresses, even if the Soax proxy detection requires external validation outside this workflow.
Soax and Freshdesk integration alternatives
About Soax
Use Soax proxies in Latenode for reliable data extraction and automation that avoids blocks. Integrate Soax into your Latenode workflows to scrape websites, automate social media tasks, or monitor pricing changes without IP restrictions. Scale your data gathering processes using Latenode's visual editor and scheduling tools for consistent, error-free performance.
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About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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See how Latenode works
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FAQ Soax and Freshdesk
How can I connect my Soax account to Freshdesk using Latenode?
To connect your Soax account to Freshdesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Soax and click on "Connect".
- Authenticate your Soax and Freshdesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Freshdesk tickets with Soax proxy data?
Yes, you can! Latenode's visual editor makes it simple to update Freshdesk tickets with enriched data from Soax. This streamlines support workflows by providing agents with more context.
What types of tasks can I perform by integrating Soax with Freshdesk?
Integrating Soax with Freshdesk allows you to perform various tasks, including:
- Automatically create Freshdesk tickets based on Soax proxy server alerts.
- Enrich existing Freshdesk tickets with location data from Soax IP addresses.
- Trigger Soax proxy rotations based on Freshdesk ticket status changes.
- Analyze user behavior across different Soax IPs and Freshdesk interactions.
- Automate reporting on proxy performance based on Freshdesk support requests.
How secure is my Soax data when using the Latenode integration?
Latenode uses secure authentication protocols to protect your Soax data. Your credentials are encrypted and never stored in plain text, ensuring data privacy.
Are there any limitations to the Soax and Freshdesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits from Soax and Freshdesk may affect workflow execution speed.
- Custom data fields in Freshdesk require manual mapping in Latenode.
- Advanced Soax features might need custom JavaScript nodes for full support.
