How to connect Basecamp and Zoho Desk
Create a New Scenario to Connect Basecamp and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Basecamp, triggered by another scenario, or executed manually (for testing purposes). In most cases, Basecamp or Zoho Desk will be your first step. To do this, click "Choose an app," find Basecamp or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Basecamp Node
Select the Basecamp node from the app selection panel on the right.

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Configure the Basecamp
Click on the Basecamp node to configure it. You can modify the Basecamp URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the Basecamp node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Basecamp and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Basecamp and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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Save and Activate the Scenario
After configuring Basecamp, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Basecamp and Zoho Desk integration works as expected. Depending on your setup, data should flow between Basecamp and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Basecamp and Zoho Desk
Basecamp + Slack + Zoho Desk: When a new project is created in Basecamp, a dedicated Slack channel is created for project communication. A ticket is then created in Zoho Desk, linked to the Basecamp project for support tracking.
Zoho Desk + Basecamp + Google Calendar: When a new ticket is created in Zoho Desk, a Basecamp event is created. This event is then added to Google Calendar, ensuring relevant stakeholders are aware and can attend the meeting.
Basecamp and Zoho Desk integration alternatives
About Basecamp
Integrate Basecamp with Latenode to automate project updates and task management. Automatically create Basecamp to-dos from new leads or form submissions. Use Latenode's visual editor to sync tasks across platforms, notify teams, and ensure project milestones trigger downstream processes — all without manual updates.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ Basecamp and Zoho Desk
How can I connect my Basecamp account to Zoho Desk using Latenode?
To connect your Basecamp account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Basecamp and click on "Connect".
- Authenticate your Basecamp and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zoho Desk tickets from new Basecamp messages?
Yes, you can! Latenode allows real-time ticket creation, ensuring timely customer support directly from Basecamp project updates. Streamline workflows effortlessly.
What types of tasks can I perform by integrating Basecamp with Zoho Desk?
Integrating Basecamp with Zoho Desk allows you to perform various tasks, including:
- Create new Zoho Desk tickets when a new Basecamp to-do is created.
- Update a Zoho Desk ticket when a Basecamp to-do is completed.
- Post Basecamp messages as internal notes on Zoho Desk tickets.
- Create Basecamp projects from new Zoho Desk tickets.
- Sync project deadlines between Basecamp and Zoho Desk custom fields.
How easily can I customize the Basecamp integration on Latenode?
Latenode's visual editor and JavaScript support enable deep customization. Tailor the integration to fit specific workflows and data needs.
Are there any limitations to the Basecamp and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical data migration requires custom scripting.
- Complex conditional logic may require JavaScript knowledge.
- File size limits apply to attachments passed between apps.