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Automatically create Freshdesk tickets from Campaign Monitor email campaign responses, leveraging Latenode's visual editor to customize workflows beyond basic rules and scale affordably as your automation grows.
Connect Campaign Monitor and Freshdesk in minutes with Latenode.
Create Campaign Monitor to Freshdesk workflow
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Create a New Scenario to Connect Campaign Monitor and Freshdesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Campaign Monitor, triggered by another scenario, or executed manually (for testing purposes). In most cases, Campaign Monitor or Freshdesk will be your first step. To do this, click "Choose an app," find Campaign Monitor or Freshdesk, and select the appropriate trigger to start the scenario.
Add the Campaign Monitor Node
Select the Campaign Monitor node from the app selection panel on the right.
Campaign Monitor
Configure the Campaign Monitor
Click on the Campaign Monitor node to configure it. You can modify the Campaign Monitor URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Freshdesk Node
Next, click the plus (+) icon on the Campaign Monitor node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.
Campaign Monitor
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Freshdesk
Authenticate Freshdesk
Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.
Configure the Campaign Monitor and Freshdesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Campaign Monitor and Freshdesk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Freshdesk
Trigger on Webhook
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Campaign Monitor
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Campaign Monitor, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Campaign Monitor and Freshdesk integration works as expected. Depending on your setup, data should flow between Campaign Monitor and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Campaign Monitor + Freshdesk + Slack: When a new subscriber is added to a Campaign Monitor list, a contact is created in Freshdesk, and a notification is sent to a Slack channel.
Freshdesk + Campaign Monitor + Google Sheets: When a new ticket is created in Freshdesk, the contact's email is used to find or create a subscriber in Campaign Monitor, and a row is added to Google Sheets to log the event.
About Campaign Monitor
Use Campaign Monitor in Latenode to automate email marketing based on triggers from other apps. Sync contact lists, personalize campaigns, and track results directly within your workflows. Latenode adds scheduling, conditional logic, and data transformation for sophisticated, automated outreach, bypassing Campaign Monitor's limits.
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About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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How can I connect my Campaign Monitor account to Freshdesk using Latenode?
To connect your Campaign Monitor account to Freshdesk on Latenode, follow these steps:
Can I automatically create Freshdesk tickets from Campaign Monitor unsubscribes?
Yes, you can! Latenode’s visual editor simplifies this automation. Analyze unsubscribes and create tickets to address concerns, improving customer retention.
What types of tasks can I perform by integrating Campaign Monitor with Freshdesk?
Integrating Campaign Monitor with Freshdesk allows you to perform various tasks, including:
How can I use JavaScript with my Campaign Monitor automations?
Latenode lets you add custom JavaScript code. Transform data, create complex logic, and extend Campaign Monitor's capabilities.
Are there any limitations to the Campaign Monitor and Freshdesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: