How to connect Campaign Monitor and Zoho Desk
Create a New Scenario to Connect Campaign Monitor and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Campaign Monitor, triggered by another scenario, or executed manually (for testing purposes). In most cases, Campaign Monitor or Zoho Desk will be your first step. To do this, click "Choose an app," find Campaign Monitor or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Campaign Monitor Node
Select the Campaign Monitor node from the app selection panel on the right.

Campaign Monitor
Configure the Campaign Monitor
Click on the Campaign Monitor node to configure it. You can modify the Campaign Monitor URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the Campaign Monitor node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Zoho Desk
Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Campaign Monitor and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Campaign Monitor and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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Campaign Monitor
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Webhook response
Save and Activate the Scenario
After configuring Campaign Monitor, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Campaign Monitor and Zoho Desk integration works as expected. Depending on your setup, data should flow between Campaign Monitor and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Campaign Monitor and Zoho Desk
Campaign Monitor + Zoho Desk + Slack: When a new bounce is detected in Campaign Monitor, a ticket is created in Zoho Desk. A notification is then sent to a Slack channel to alert the support team about the issue.
Zoho Desk + Campaign Monitor + Google Sheets: When a new ticket comment is added in Zoho Desk, find the contact. Then, get values and Update rows in Google Sheets, allowing for tracking of customer support ticket resolution rates against email campaign performance.
Campaign Monitor and Zoho Desk integration alternatives
About Campaign Monitor
Use Campaign Monitor in Latenode to automate email marketing based on triggers from other apps. Sync contact lists, personalize campaigns, and track results directly within your workflows. Latenode adds scheduling, conditional logic, and data transformation for sophisticated, automated outreach, bypassing Campaign Monitor's limits.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ Campaign Monitor and Zoho Desk
How can I connect my Campaign Monitor account to Zoho Desk using Latenode?
To connect your Campaign Monitor account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Campaign Monitor and click on "Connect".
- Authenticate your Campaign Monitor and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zoho Desk tickets from new Campaign Monitor subscribers?
Yes, you can! Latenode lets you create workflows that trigger ticket creation automatically, ensuring your support team is instantly aware of new subscribers needing assistance.
What types of tasks can I perform by integrating Campaign Monitor with Zoho Desk?
Integrating Campaign Monitor with Zoho Desk allows you to perform various tasks, including:
- Add new Campaign Monitor subscribers as contacts in Zoho Desk.
- Create a Zoho Desk ticket when a Campaign Monitor campaign fails.
- Update contact information in Zoho Desk from Campaign Monitor updates.
- Log Campaign Monitor email opens as activities in Zoho Desk.
- Send custom Zoho Desk ticket updates to Campaign Monitor subscribers.
CanIuseJavaScripttosupplementtheCampaignMonitorintegration?
Absolutely! Latenode enables you to add custom JavaScript code to your workflows, extending the Campaign Monitor integration with unique logic and data transformations.
Are there any limitations to the Campaign Monitor and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require custom JavaScript coding.
- Historical data synchronization beyond recent entries might need custom solutions.
- Rate limits of Campaign Monitor and Zoho Desk APIs still apply.