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How to connect Chargebee and LiveChat
Create a New Scenario to Connect Chargebee and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Chargebee, triggered by another scenario, or executed manually (for testing purposes). In most cases, Chargebee or LiveChat will be your first step. To do this, click "Choose an app," find Chargebee or LiveChat, and select the appropriate trigger to start the scenario.
Add the Chargebee Node
Select the Chargebee node from the app selection panel on the right.
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Configure the Chargebee
Click on the Chargebee node to configure it. You can modify the Chargebee URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the Chargebee node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Chargebee and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Chargebee and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Chargebee, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Chargebee and LiveChat integration works as expected. Depending on your setup, data should flow between Chargebee and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Chargebee and LiveChat
Chargebee + Slack: When a subscription is canceled in Chargebee, a notification is sent to a designated Slack channel to alert the support team.
LiveChat + HubSpot + Chargebee: When a new chat comes in via LiveChat, the contact is created or updated in HubSpot. Then, the system checks if the contact has an existing Chargebee subscription and logs the information to HubSpot.
Chargebee and LiveChat integration alternatives
About Chargebee
Use Chargebee in Latenode to automate subscription management tasks. Create workflows that trigger actions based on subscription events, like new sign-ups or failed payments. Sync Chargebee data with CRMs, accounting software, or internal databases. Process data with no-code tools or custom JavaScript. Scale billing processes with Latenode's efficient execution model.
Related categories
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ Chargebee and LiveChat
How can I connect my Chargebee account to LiveChat using Latenode?
To connect your Chargebee account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Chargebee and click on "Connect".
- Authenticate your Chargebee and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I notify support about new high-value Chargebee subscriptions?
Yes, you can! Latenode lets you trigger LiveChat messages for new Chargebee subscriptions exceeding a specific amount, instantly alerting your team to prioritize key customers.
What types of tasks can I perform by integrating Chargebee with LiveChat?
Integrating Chargebee with LiveChat allows you to perform various tasks, including:
- Automatically updating LiveChat tags based on Chargebee subscription status.
- Sending personalized welcome messages via LiveChat to new Chargebee subscribers.
- Creating Chargebee subscriptions directly from LiveChat conversations.
- Alerting LiveChat agents about failed payments in Chargebee.
- Offering tailored support based on Chargebee plan information.
Can I filter Chargebee events based on custom fields on Latenode?
Yes, Latenode allows filtering Chargebee events using advanced criteria and custom JavaScript code for even greater precision.
Are there any limitations to the Chargebee and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical data from before the integration setup won't be automatically synced.
- Extremely complex custom field mappings may require advanced JavaScript knowledge.
- Rate limits of Chargebee and LiveChat APIs can impact high-volume workflows.
