How to connect Freshdesk and Beehiiv
Create a New Scenario to Connect Freshdesk and Beehiiv
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Beehiiv will be your first step. To do this, click "Choose an app," find Freshdesk or Beehiiv, and select the appropriate trigger to start the scenario.

Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.


Freshdesk

Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Beehiiv Node
Next, click the plus (+) icon on the Freshdesk node, select Beehiiv from the list of available apps, and choose the action you need from the list of nodes within Beehiiv.


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Beehiiv

Authenticate Beehiiv
Now, click the Beehiiv node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Beehiiv settings. Authentication allows you to use Beehiiv through Latenode.
Configure the Freshdesk and Beehiiv Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Beehiiv Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Beehiiv
Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring Freshdesk, Beehiiv, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and Beehiiv integration works as expected. Depending on your setup, data should flow between Freshdesk and Beehiiv (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Freshdesk and Beehiiv
Freshdesk + Slack + Beehiiv: When a new ticket is created in Freshdesk, a notification is sent to a designated Slack channel. The details of the new ticket are then summarized and added to a Beehiiv newsletter as a new post.
Beehiiv + Freshdesk + Gmail: When a new subscriber joins Beehiiv, the automation checks if a corresponding ticket exists in Freshdesk for that subscriber. If a ticket is found, an email is sent to the support team via Gmail to notify them.
Freshdesk and Beehiiv integration alternatives

About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Beehiiv
Automate your Beehiiv newsletter workflows in Latenode. Trigger email campaigns based on CRM events or website activity. Sync subscriber data, segment audiences using AI, and analyze results, all within visual, scalable workflows. Connect Beehiiv to any app, enhance data, and automate repetitive tasks to focus on content.
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See how Latenode works
FAQ Freshdesk and Beehiiv
How can I connect my Freshdesk account to Beehiiv using Latenode?
To connect your Freshdesk account to Beehiiv on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Freshdesk and click on "Connect".
- Authenticate your Freshdesk and Beehiiv accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger Beehiiv emails based on Freshdesk ticket status?
Yes, you can! Latenode enables this automation with ease. Automatically trigger targeted email campaigns via Beehiiv when a Freshdesk ticket reaches a specific status, enhancing customer communication.
What types of tasks can I perform by integrating Freshdesk with Beehiiv?
Integrating Freshdesk with Beehiiv allows you to perform various tasks, including:
- Add new Freshdesk contacts to Beehiiv mailing lists.
- Send automated welcome emails via Beehiiv for new Freshdesk users.
- Update contact information in Beehiiv from Freshdesk ticket data.
- Trigger personalized email sequences based on Freshdesk support interactions.
- Create Freshdesk tickets from new Beehiiv subscriber sign-ups.
Can I use custom JavaScript functions with my Freshdesk automations?
Yes! Latenode allows injecting JavaScript for advanced manipulations. Tailor Freshdesk data and workflow logic to your exact needs.
Are there any limitations to the Freshdesk and Beehiiv integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by the Freshdesk and Beehiiv APIs may affect high-volume workflows.
- Complex data transformations may require JavaScript knowledge.
- Historical data migration between platforms is not directly supported.