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How to connect Freshdesk and Figma
Create a New Scenario to Connect Freshdesk and Figma
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Figma will be your first step. To do this, click "Choose an app," find Freshdesk or Figma, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
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Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Figma Node
Next, click the plus (+) icon on the Freshdesk node, select Figma from the list of available apps, and choose the action you need from the list of nodes within Figma.
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Authenticate Figma
Now, click the Figma node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Figma settings. Authentication allows you to use Figma through Latenode.
Configure the Freshdesk and Figma Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Figma Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Freshdesk, Figma, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and Figma integration works as expected. Depending on your setup, data should flow between Freshdesk and Figma (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Freshdesk and Figma
Freshdesk + Slack: When a new ticket is created in Freshdesk, a message is sent to a specified Slack channel to notify the design team about the new request.
Figma + Jira: When a new comment is posted in Figma, indicating design work completion, a new issue is created in Jira to move the design to development.
Freshdesk and Figma integration alternatives
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Figma
Automate design workflows by connecting Figma to Latenode. Extract design assets, update text layers based on database values, or trigger notifications on component changes. Scale design operations by automating repetitive tasks and integrating them into broader business processes using Latenode's visual editor and code customization options.
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See how Latenode works
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FAQ Freshdesk and Figma
How can I connect my Freshdesk account to Figma using Latenode?
To connect your Freshdesk account to Figma on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Freshdesk and click on "Connect".
- Authenticate your Freshdesk and Figma accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Figma designs from new Freshdesk tickets?
Yes, you can! Latenode enables real-time updates, triggering Figma design changes based on Freshdesk ticket data. Visualize feedback instantly and improve design iterations.
What types of tasks can I perform by integrating Freshdesk with Figma?
Integrating Freshdesk with Figma allows you to perform various tasks, including:
- Create Figma design tasks from new high-priority Freshdesk tickets.
- Post Figma design previews to Freshdesk tickets for visual context.
- Update Freshdesk tickets when Figma designs are approved.
- Archive Figma files automatically when Freshdesk tickets are resolved.
- Trigger customer satisfaction surveys in Freshdesk from Figma prototypes.
Can I filter Freshdesk tickets based on custom properties on Latenode?
Yes, Latenode allows you to filter tickets using custom properties. This allows precise automation based on specific Freshdesk data.
Are there any limitations to the Freshdesk and Figma integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Figma components might require custom JavaScript for data mapping.
- Rate limits on the Freshdesk API may impact high-volume workflows.
- Real-time updates depend on stable internet connections.
