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Automatically add new Freshdesk contacts to Sendy for targeted email campaigns. Latenode's visual editor simplifies building complex logic, while affordable execution-based pricing ensures cost-effective scaling for any volume.
Connect Freshdesk and Sendy in minutes with Latenode.
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Create a New Scenario to Connect Freshdesk and Sendy
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Sendy will be your first step. To do this, click "Choose an app," find Freshdesk or Sendy, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Sendy Node
Next, click the plus (+) icon on the Freshdesk node, select Sendy from the list of available apps, and choose the action you need from the list of nodes within Sendy.
Freshdesk
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Sendy
Authenticate Sendy
Now, click the Sendy node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Sendy settings. Authentication allows you to use Sendy through Latenode.
Configure the Freshdesk and Sendy Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Sendy Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Sendy
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, Sendy, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Freshdesk and Sendy integration works as expected. Depending on your setup, data should flow between Freshdesk and Sendy (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + Sendy + Slack: When a new ticket is created in Freshdesk, the automation finds the contact's email and retrieves relevant campaign updates from Sendy to include in a Slack message to a designated support channel. This keeps the support team informed of recent customer communications.
Sendy + Freshdesk + Google Sheets: When a user unsubscribes in Sendy, a ticket is automatically created in Freshdesk to gather feedback on the reason for unsubscribing. The response is then recorded in a Google Sheet for analysis.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Sendy
Use Sendy in Latenode to automate email campaigns without complex coding. Trigger campaigns based on events in other apps (CRM, e-commerce). Latenode lets you process data, filter recipients, and personalize emails with JavaScript or AI nodes before sending via Sendy. Scale outreach efficiently and track results within your workflows.
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How can I connect my Freshdesk account to Sendy using Latenode?
To connect your Freshdesk account to Sendy on Latenode, follow these steps:
Can I automatically subscribe customers to Sendy after ticket resolution?
Yes, you can! With Latenode, automate subscription to Sendy lists when a Freshdesk ticket is resolved, boosting marketing engagement. Leverage visual logic or AI to personalize the signup process.
What types of tasks can I perform by integrating Freshdesk with Sendy?
Integrating Freshdesk with Sendy allows you to perform various tasks, including:
How easily can I personalize email content based on ticket data?
Very easily! Latenode enables you to use Freshdesk data to create personalized emails in Sendy through our visual editor or using custom JavaScript code.
Are there any limitations to the Freshdesk and Sendy integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: