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Automatically create or update Zendesk Sell leads from new Freshdesk tickets, ensuring seamless sales & support alignment. Latenode's visual editor makes complex workflows simple, and affordable pay-by-execution pricing keeps costs down as you scale.
Connect Freshdesk and Zendesk Sell in minutes with Latenode.
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Create a New Scenario to Connect Freshdesk and Zendesk Sell
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Zendesk Sell will be your first step. To do this, click "Choose an app," find Freshdesk or Zendesk Sell, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zendesk Sell Node
Next, click the plus (+) icon on the Freshdesk node, select Zendesk Sell from the list of available apps, and choose the action you need from the list of nodes within Zendesk Sell.
Freshdesk
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Zendesk Sell
Authenticate Zendesk Sell
Now, click the Zendesk Sell node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk Sell settings. Authentication allows you to use Zendesk Sell through Latenode.
Configure the Freshdesk and Zendesk Sell Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Zendesk Sell Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Zendesk Sell
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, Zendesk Sell, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Freshdesk and Zendesk Sell integration works as expected. Depending on your setup, data should flow between Freshdesk and Zendesk Sell (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + Zendesk Sell + Slack: When a new ticket is created in Freshdesk, the note content is analyzed for keywords indicating an upsell opportunity. If detected, the related contact in Freshdesk is searched in Zendesk Sell. If the contact exists and is linked to a deal, a Slack notification is sent to the sales team with the ticket details and deal information.
Zendesk Sell + Freshdesk + Jira: When a deal is updated to a closed/won status in Zendesk Sell, the associated company is searched in Freshdesk. If found, a new issue is created in Jira and linked to the Freshdesk company and Zendesk Sell deal for project handover and issue tracking.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Zendesk Sell
Sync Zendesk Sell with Latenode to automate sales tasks. Create visual workflows to update deals, manage contacts, and trigger actions based on sales activity. Enhance your CRM data with enrichment tools, route leads intelligently, and automate follow-ups β all in a scalable, low-code environment.
Related categories
How can I connect my Freshdesk account to Zendesk Sell using Latenode?
To connect your Freshdesk account to Zendesk Sell on Latenode, follow these steps:
Can I automatically create Zendesk Sell leads from new Freshdesk tickets?
Yes, you can! Latenode's visual editor makes this easy. Automatically create leads based on ticket data, ensuring your sales team never misses a hot prospect. Scale without code, using AI enrichment if needed.
What types of tasks can I perform by integrating Freshdesk with Zendesk Sell?
Integrating Freshdesk with Zendesk Sell allows you to perform various tasks, including:
Can I use JavaScript to transform data between Freshdesk and Zendesk Sell?
Yes! Latenode allows custom JavaScript code to transform data between Freshdesk and Zendesk Sell, offering unparalleled flexibility for complex data mapping.
Are there any limitations to the Freshdesk and Zendesk Sell integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: