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Automatically create Userback feedback tickets from Front conversations to streamline issue tracking. Latenode's visual editor and affordable execution-based pricing lets you scale automations affordably while ensuring no feedback gets lost.
Connect Front and Userback in minutes with Latenode.
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Create a New Scenario to Connect Front and Userback
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Front, triggered by another scenario, or executed manually (for testing purposes). In most cases, Front or Userback will be your first step. To do this, click "Choose an app," find Front or Userback, and select the appropriate trigger to start the scenario.
Add the Front Node
Select the Front node from the app selection panel on the right.
Front
Add the Userback Node
Next, click the plus (+) icon on the Front node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.
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Userback
Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the Front and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Front and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Userback
Trigger on Webhook
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Front
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Front, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Front and Userback integration works as expected. Depending on your setup, data should flow between Front and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Userback + Front + Slack: When new feedback is created in Userback, especially when submitted through Front, a Slack message is sent to a specified channel to alert the team about new customer concerns. This helps prioritize and address feedback quickly.
Userback + Front + Jira: When new feedback is submitted through Front and captured in Userback, a Jira issue is automatically created. This allows for easy bug tracking and feature request management within the development workflow.
About Front
Connect Front to Latenode to automate shared inbox tasks. Route conversations based on content using AI, update external systems with customer data, and trigger follow-ups, all without code. Latenode’s visual editor makes complex workflows simple, scalable, and cost-effective, while avoiding vendor lock-in.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
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How can I connect my Front account to Userback using Latenode?
To connect your Front account to Userback on Latenode, follow these steps:
Can I automatically create Front conversations from Userback feedback?
Yes, easily! Latenode's visual builder allows automated Front conversation creation directly from new Userback feedback, streamlining issue tracking and response workflows.
What types of tasks can I perform by integrating Front with Userback?
Integrating Front with Userback allows you to perform various tasks, including:
Can I use JavaScript to manipulate data between Front and Userback?
Yes! Latenode's JavaScript node allows advanced data transformation, ensuring seamless integration customization beyond standard options.
Are there any limitations to the Front and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: