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Automatically create or update Zendesk tickets from new Google contacts to streamline support workflows. Latenode's visual editor and affordable execution-based pricing makes advanced automation accessible, even with custom JavaScript logic.
Connect Google contacts and Zendesk in minutes with Latenode.
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Create a New Scenario to Connect Google contacts and Zendesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google contacts, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google contacts or Zendesk will be your first step. To do this, click "Choose an app," find Google contacts or Zendesk, and select the appropriate trigger to start the scenario.
Add the Google contacts Node
Select the Google contacts node from the app selection panel on the right.
Google contacts
Configure the Google contacts
Click on the Google contacts node to configure it. You can modify the Google contacts URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zendesk Node
Next, click the plus (+) icon on the Google contacts node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.
Google contacts
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Zendesk
Authenticate Zendesk
Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.
Configure the Google contacts and Zendesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google contacts and Zendesk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Zendesk
Trigger on Webhook
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Google contacts
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Google contacts, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google contacts and Zendesk integration works as expected. Depending on your setup, data should flow between Google contacts and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Google Contacts + Zendesk + Slack: When a new contact is created in Google Contacts, a new ticket is created in Zendesk. A message is then sent to a specified Slack channel to notify the support team about the new ticket.
Zendesk + Google Contacts + Google Sheets: When a ticket is updated in Zendesk, the details of the update, along with relevant contact information from Google Contacts, are logged in a Google Sheet for tracking and analysis.
About Google contacts
Sync Google Contacts with Latenode to automate contact management. Update records, trigger follow-ups, or enrich profiles based on events in other apps. Avoid manual data entry; use Latenode’s visual builder to create flows that sync contacts across your marketing and sales tools, adding custom logic without coding.
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About Zendesk
Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.
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How can I connect my Google contacts account to Zendesk using Latenode?
To connect your Google contacts account to Zendesk on Latenode, follow these steps:
Can I automatically create Zendesk tickets from new contacts?
Yes, you can! Latenode lets you trigger ticket creation based on new Google contacts, automating support workflows. This ensures no customer is overlooked.
What types of tasks can I perform by integrating Google contacts with Zendesk?
Integrating Google contacts with Zendesk allows you to perform various tasks, including:
Can I use custom fields from Google contacts inside Zendesk?
Yes, Latenode's advanced data mapping supports custom fields. Ensure data is accurately transferred, enhancing your workflows.
Are there any limitations to the Google contacts and Zendesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: