How to connect Google Dialogflow ES and Zendesk Sell
Create a New Scenario to Connect Google Dialogflow ES and Zendesk Sell
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Dialogflow ES, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Dialogflow ES or Zendesk Sell will be your first step. To do this, click "Choose an app," find Google Dialogflow ES or Zendesk Sell, and select the appropriate trigger to start the scenario.

Add the Google Dialogflow ES Node
Select the Google Dialogflow ES node from the app selection panel on the right.

Google Dialogflow ES
Configure the Google Dialogflow ES
Click on the Google Dialogflow ES node to configure it. You can modify the Google Dialogflow ES URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zendesk Sell Node
Next, click the plus (+) icon on the Google Dialogflow ES node, select Zendesk Sell from the list of available apps, and choose the action you need from the list of nodes within Zendesk Sell.

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Zendesk Sell
Authenticate Zendesk Sell
Now, click the Zendesk Sell node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk Sell settings. Authentication allows you to use Zendesk Sell through Latenode.
Configure the Google Dialogflow ES and Zendesk Sell Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google Dialogflow ES and Zendesk Sell Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Zendesk Sell
Trigger on Webhook
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Google Dialogflow ES
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Google Dialogflow ES, Zendesk Sell, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google Dialogflow ES and Zendesk Sell integration works as expected. Depending on your setup, data should flow between Google Dialogflow ES and Zendesk Sell (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Google Dialogflow ES and Zendesk Sell
Google Dialogflow ES + Zendesk Sell + Slack: When Dialogflow identifies a qualified lead using intent detection, a new contact is created in Zendesk Sell. Subsequently, a message is sent to a designated Slack channel to notify the sales team about the new lead.
Zendesk Sell + Google Dialogflow ES + Google Sheets: When a lead is updated in Zendesk Sell, Dialogflow detects the sentiment and key information related to the lead. This enriched lead data, including sentiment analysis results and extracted insights, is then added as a new row in a Google Sheet for reporting and analysis.
Google Dialogflow ES and Zendesk Sell integration alternatives
About Google Dialogflow ES
Use Google Dialogflow ES in Latenode to build smart chatbots and automate customer service tasks. Connect Dialogflow to your databases, CRMs, or other apps for personalized responses. Create visual workflows that handle complex conversations without code, adding custom logic with JavaScript where needed. Scale your AI-powered interactions using Latenode's flexible automation platform.
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About Zendesk Sell
Sync Zendesk Sell with Latenode to automate sales tasks. Create visual workflows to update deals, manage contacts, and trigger actions based on sales activity. Enhance your CRM data with enrichment tools, route leads intelligently, and automate follow-ups — all in a scalable, low-code environment.
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FAQ Google Dialogflow ES and Zendesk Sell
How can I connect my Google Dialogflow ES account to Zendesk Sell using Latenode?
To connect your Google Dialogflow ES account to Zendesk Sell on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Google Dialogflow ES and click on "Connect".
- Authenticate your Google Dialogflow ES and Zendesk Sell accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create leads from chatbot conversations?
Yes, you can! Latenode allows creating Zendesk Sell leads directly from Google Dialogflow ES conversations. This ensures no potential customer slips through the cracks, improving sales efficiency.
What types of tasks can I perform by integrating Google Dialogflow ES with Zendesk Sell?
Integrating Google Dialogflow ES with Zendesk Sell allows you to perform various tasks, including:
- Create new leads in Zendesk Sell from Google Dialogflow ES conversation data.
- Update existing Zendesk Sell contacts with information gathered by Google Dialogflow ES.
- Trigger Zendesk Sell activities based on Google Dialogflow ES intent recognition.
- Send personalized Zendesk Sell email campaigns after specific chatbot interactions.
- Automatically assign Zendesk Sell deals based on Google Dialogflow ES lead qualification.
Can I use JavaScript code to transform data between the two apps?
Yes, Latenode allows custom JavaScript code for transforming data, providing flexibility beyond standard field mappings for Google Dialogflow ES and Zendesk Sell.
Are there any limitations to the Google Dialogflow ES and Zendesk Sell integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require advanced JavaScript coding skills.
- The integration relies on the APIs of both Google Dialogflow ES and Zendesk Sell.
- Real-time data synchronization depends on the API rate limits of both services.