Google Forms and Freshdesk Integration

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Automatically create Freshdesk tickets from Google Forms submissions, ensuring no request is missed. Latenode’s visual editor and affordable pricing make it easier to scale sophisticated support workflows.

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Google Forms

Freshdesk

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Google Forms and Freshdesk

Create a New Scenario to Connect Google Forms and Freshdesk

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Forms, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Forms or Freshdesk will be your first step. To do this, click "Choose an app," find Google Forms or Freshdesk, and select the appropriate trigger to start the scenario.

Add the Google Forms Node

Select the Google Forms node from the app selection panel on the right.

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Configure the Google Forms

Click on the Google Forms node to configure it. You can modify the Google Forms URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Google Forms

Sign In

Run node once

Add the Freshdesk Node

Next, click the plus (+) icon on the Google Forms node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.

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Authenticate Freshdesk

Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.

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Run node once

Configure the Google Forms and Freshdesk Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Select an action *

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Run node once

Set Up the Google Forms and Freshdesk Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Google Forms, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Google Forms and Freshdesk integration works as expected. Depending on your setup, data should flow between Google Forms and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Google Forms and Freshdesk

Google Forms + Freshdesk + Slack: When a new form is submitted in Google Forms, a new ticket is created in Freshdesk. Then, a notification is sent to a Slack channel to inform the support team about the new ticket.

Freshdesk + Google Forms + Google Sheets: When a ticket is updated in Freshdesk, potentially after resolution, a Google Form is sent to the contact. When the form is submitted, the response data is added as a new row in Google Sheets for analysis.

Google Forms and Freshdesk integration alternatives

About Google Forms

Capture form data in Latenode to automate follow-ups or updates. Skip manual data entry; trigger workflows from new submissions to update databases, send emails, or create tasks in project management tools. Connect to 1000+ apps and use AI to process results without code.

About Freshdesk

Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.

See how Latenode works

FAQ Google Forms and Freshdesk

How can I connect my Google Forms account to Freshdesk using Latenode?

To connect your Google Forms account to Freshdesk on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Google Forms and click on "Connect".
  • Authenticate your Google Forms and Freshdesk accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Freshdesk tickets from Google Forms submissions?

Yes, you can! Latenode automates ticket creation from form entries, ensuring timely support. Add custom logic to prioritize tickets based on form data—all without coding!

What types of tasks can I perform by integrating Google Forms with Freshdesk?

Integrating Google Forms with Freshdesk allows you to perform various tasks, including:

  • Creating new Freshdesk tickets from Google Forms submissions.
  • Updating existing Freshdesk tickets with new form data.
  • Adding form submitter's details to Freshdesk contact lists.
  • Sending automated email notifications via Freshdesk on form submissions.
  • Analyzing form response data to improve Freshdesk support workflows.

HowsecureistheGoogleFormsFreshdeskdatatransferonLatenode?

Latenode employs robust encryption and secure protocols for data transfer, ensuring your Google Forms and Freshdesk data is always protected during integration.

Are there any limitations to the Google Forms and Freshdesk integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Large file uploads from Google Forms may impact workflow speed.
  • Complex Google Forms logic might require custom JavaScript for advanced handling.
  • Rate limits imposed by Google Forms and Freshdesk APIs can affect high-volume integrations.

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