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Automatically create Jira tickets from CloudTalk calls using Latenode's visual editor and JavaScript functions to filter or transform data. Pay only for execution time and ensure every call gets proper follow-up.
Connect Jira and CloudTalk in minutes with Latenode.
Create Jira to CloudTalk workflow
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CloudTalk
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Create a New Scenario to Connect Jira and CloudTalk
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Jira, triggered by another scenario, or executed manually (for testing purposes). In most cases, Jira or CloudTalk will be your first step. To do this, click "Choose an app," find Jira or CloudTalk, and select the appropriate trigger to start the scenario.
Add the Jira Node
Select the Jira node from the app selection panel on the right.
Jira
Add the CloudTalk Node
Next, click the plus (+) icon on the Jira node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
Jira
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CloudTalk
Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Jira and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Jira and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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CloudTalk
Trigger on Webhook
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Jira
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Jira, CloudTalk, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Jira and CloudTalk integration works as expected. Depending on your setup, data should flow between Jira and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + Jira + Slack: When a new call is made in CloudTalk, and an issue is created in Jira, a notification is sent to a Slack channel with details of the Jira issue.
CloudTalk + Jira + Google Sheets: Logs information about CloudTalk calls related to specific Jira tickets to a Google Sheet for reporting purposes.
About Jira
Sync Jira issues to other tools or trigger actions based on status changes. Automate bug reporting, task assignment, or notifications without code. Latenode lets you visually integrate Jira into complex workflows. Extend functionality with JavaScript and control costs with execution-based pricing, not per-step fees.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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How can I connect my Jira account to CloudTalk using Latenode?
To connect your Jira account to CloudTalk on Latenode, follow these steps:
Can I automatically create Jira issues from missed CloudTalk calls?
Yes, you can! Latenode's visual editor makes it easy to trigger Jira issue creation upon a missed call in CloudTalk, ensuring no potential customer slips through the cracks.
What types of tasks can I perform by integrating Jira with CloudTalk?
Integrating Jira with CloudTalk allows you to perform various tasks, including:
How do I handle complex data transformations between Jira and CloudTalk?
Latenode lets you use JavaScript code blocks to reshape data to fit your exact needs. This overcomes limitations of simple integrations and avoids custom code.
Are there any limitations to the Jira and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: