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How to connect Jira and Delighted
Create a New Scenario to Connect Jira and Delighted
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Jira, triggered by another scenario, or executed manually (for testing purposes). In most cases, Jira or Delighted will be your first step. To do this, click "Choose an app," find Jira or Delighted, and select the appropriate trigger to start the scenario.
Add the Jira Node
Select the Jira node from the app selection panel on the right.
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Add the Delighted Node
Next, click the plus (+) icon on the Jira node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.
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Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the Jira and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Jira and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Delighted
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Trigger on Webhook
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Jira
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Webhook response
Save and Activate the Scenario
After configuring Jira, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Jira and Delighted integration works as expected. Depending on your setup, data should flow between Jira and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Jira and Delighted
Delighted + Jira + Slack: When a new response is received in Delighted and the score is below a defined threshold, create a new issue in Jira to address the feedback. Then, send a notification to a designated Slack channel to alert the team.
Delighted + Jira + Google Sheets: When a new response is received in Delighted, log the data in a Google Sheet. If the score is below a threshold, also create a Jira issue to track the negative feedback.
Jira and Delighted integration alternatives
About Jira
Sync Jira issues to other tools or trigger actions based on status changes. Automate bug reporting, task assignment, or notifications without code. Latenode lets you visually integrate Jira into complex workflows. Extend functionality with JavaScript and control costs with execution-based pricing, not per-step fees.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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See how Latenode works
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FAQ Jira and Delighted
How can I connect my Jira account to Delighted using Latenode?
To connect your Jira account to Delighted on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Jira and click on "Connect".
- Authenticate your Jira and Delighted accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger Jira issue creation from poor Delighted survey responses?
Yes, you can. Latenode allows real-time triggers from Delighted, automatically creating Jira issues for negative feedback to streamline resolution and improve customer satisfaction.
What types of tasks can I perform by integrating Jira with Delighted?
Integrating Jira with Delighted allows you to perform various tasks, including:
- Automatically creating Jira tickets from negative Delighted survey responses.
- Sending Delighted surveys when a Jira issue is resolved and closed.
- Updating Jira issues with feedback collected through Delighted surveys.
- Tracking customer satisfaction scores in Jira for specific projects.
- Alerting teams in Slack when critical Delighted feedback impacts a Jira issue.
Can I use JavaScript to manipulate data between Jira and Delighted?
Yes, Latenode allows you to use JavaScript code to transform and enrich data between Jira and Delighted, offering powerful customization options.
Are there any limitations to the Jira and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require advanced JavaScript knowledge.
- The number of API requests is subject to the rate limits of Jira and Delighted.
- Historical data migration between Jira and Delighted may require manual setup.
