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How to connect Kommo and CloudTalk
Create a New Scenario to Connect Kommo and CloudTalk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Kommo, triggered by another scenario, or executed manually (for testing purposes). In most cases, Kommo or CloudTalk will be your first step. To do this, click "Choose an app," find Kommo or CloudTalk, and select the appropriate trigger to start the scenario.
Add the Kommo Node
Select the Kommo node from the app selection panel on the right.
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Add the CloudTalk Node
Next, click the plus (+) icon on the Kommo node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
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Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Kommo and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Kommo and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Kommo, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Kommo and CloudTalk integration works as expected. Depending on your setup, data should flow between Kommo and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Kommo and CloudTalk
CloudTalk + Kommo + Slack: When a call is completed in CloudTalk, the automation finds the corresponding contact in Kommo. After finding contact details, a notification with the call details and contact information is sent to a designated Slack channel.
CloudTalk + Kommo + Google Sheets: After a call in CloudTalk, the automation retrieves the contact from Kommo. Details of the call, along with linked Kommo contact data, are then logged into a Google Sheet for reporting and analysis.
Kommo and CloudTalk integration alternatives
About Kommo
Integrate Kommo with Latenode to automate sales processes. Trigger actions in other apps when deals change status, or create Kommo leads from form submissions. Build custom workflows with no-code tools or JavaScript, scaling your sales automation without complex coding. Use Latenode's visual editor to connect Kommo to your entire tech stack.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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See how Latenode works
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FAQ Kommo and CloudTalk
How can I connect my Kommo account to CloudTalk using Latenode?
To connect your Kommo account to CloudTalk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Kommo and click on "Connect".
- Authenticate your Kommo and CloudTalk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Kommo leads after CloudTalk calls?
Yes, you can! Latenode's visual editor allows you to create automated workflows, instantly updating Kommo with call details, saving time and improving lead management.
What types of tasks can I perform by integrating Kommo with CloudTalk?
Integrating Kommo with CloudTalk allows you to perform various tasks, including:
- Create new Kommo leads from missed CloudTalk calls.
- Log CloudTalk call durations as notes in Kommo.
- Send SMS via CloudTalk when a Kommo deal reaches a certain stage.
- Trigger CloudTalk callbacks based on Kommo lead activity.
- Analyze call sentiment using AI and update Kommo deal fields.
How do I handle complex data transformations between Kommo and CloudTalk?
Latenode provides JavaScript blocks for advanced data transformations, ensuring seamless data flow and compatibility between Kommo and CloudTalk fields.
Are there any limitations to the Kommo and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time data synchronization depends on the API rate limits of both Kommo and CloudTalk.
- Complex workflows with extensive data processing may require more resources.
- Custom field mappings beyond standard fields may need advanced configuration.
