.svg){kind=icon}
How to connect LiveChat and Contacts+
Create a New Scenario to Connect LiveChat and Contacts+
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Contacts+ will be your first step. To do this, click "Choose an app," find LiveChat or Contacts+, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
+
1
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Contacts+ Node
Next, click the plus (+) icon on the LiveChat node, select Contacts+ from the list of available apps, and choose the action you need from the list of nodes within Contacts+.
1
LiveChat
⚙
+
2
Contacts+
Authenticate Contacts+
Now, click the Contacts+ node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Contacts+ settings. Authentication allows you to use Contacts+ through Latenode.
Configure the LiveChat and Contacts+ Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Contacts+ Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
⚙
6
AI Anthropic Claude 3
⚙
+
7
Contacts+
1
Trigger on Webhook
⚙
2
LiveChat
⚙
⚙
3
Iterator
⚙
+
4
Webhook response
Save and Activate the Scenario
After configuring LiveChat, Contacts+, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Contacts+ integration works as expected. Depending on your setup, data should flow between LiveChat and Contacts+ (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Contacts+
LiveChat + Contacts+ + Google Sheets: When a chat is deactivated in LiveChat, the details of the chat and the associated contact information from Contacts+ are added to a Google Sheet for analysis.
Contacts+ + LiveChat + Mailchimp: When a new contact is created or updated in Contacts+, check their LiveChat tags. If specific tags exist, add the contact to a corresponding marketing list in Mailchimp.
LiveChat and Contacts+ integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
Related categories
About Contacts+
Use Contacts+ in Latenode to centralize contact data across platforms. Automate cleaning, deduplication, and enrichment processes. Sync updated contact details to your CRM or marketing tools. Latenode lets you build flexible flows and custom logic to manage contacts more efficiently and without manual data entry.
Similar apps
Related categories
See how Latenode works
.svg)
.png)
FAQ LiveChat and Contacts+
How can I connect my LiveChat account to Contacts+ using Latenode?
To connect your LiveChat account to Contacts+ on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Contacts+ accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically add new LiveChat users to Contacts+?
Yes, you can! Latenode's visual editor makes it easy to add LiveChat contacts to Contacts+ in real-time. Keep your contact lists updated automatically for better outreach and engagement.
What types of tasks can I perform by integrating LiveChat with Contacts+?
Integrating LiveChat with Contacts+ allows you to perform various tasks, including:
- Automatically create new Contacts+ contacts from LiveChat conversations.
- Update existing Contacts+ records with new information from LiveChat.
- Tag contacts in Contacts+ based on LiveChat conversation topics.
- Trigger personalized email sequences in Contacts+ after a LiveChat interaction.
- Segment contacts based on LiveChat support requests and resolutions.
How do I trigger actions in Contacts+ based on LiveChat support ratings?
Use Latenode's visual editor to create an automation that reacts to LiveChat ratings. Automatically update contact properties for follow-up campaigns.
Are there any limitations to the LiveChat and Contacts+ integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by LiveChat and Contacts+ APIs may affect high-volume workflows.
- Custom field mappings require familiarity with LiveChat and Contacts+ data structures.
- Complex data transformations may require JavaScript knowledge for optimal results.
