How to connect LiveChat and Telegram bot api
Create a New Scenario to Connect LiveChat and Telegram bot api
In the workspace, click the โCreate New Scenarioโ button.

Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Telegram bot api will be your first step. To do this, click "Choose an app," find LiveChat or Telegram bot api, and select the appropriate trigger to start the scenario.

Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.

LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Telegram bot api Node
Next, click the plus (+) icon on the LiveChat node, select Telegram bot api from the list of available apps, and choose the action you need from the list of nodes within Telegram bot api.

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Authenticate Telegram bot api
Now, click the Telegram bot api node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Telegram bot api settings. Authentication allows you to use Telegram bot api through Latenode.
Configure the LiveChat and Telegram bot api Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Telegram bot api Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that donโt require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Telegram bot api
Trigger on Webhook
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LiveChat
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Webhook response

Save and Activate the Scenario
After configuring LiveChat, Telegram bot api, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the LiveChat and Telegram bot api integration works as expected. Depending on your setup, data should flow between LiveChat and Telegram bot api (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect LiveChat and Telegram bot api
LiveChat + Google Sheets + Telegram bot api: When a chat is deactivated in LiveChat, the transcript details are added as a new row to a Google Sheet for analysis. A summary of the chat is then sent via Telegram.
Telegram bot api + LiveChat + Zendesk: When there is a message to the Telegram bot api. If the query from the Telegram user isn't resolved, a Zendesk ticket is created and the LiveChat agent is alerted.
LiveChat and Telegram bot api integration alternatives
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context โ all visually, and without code.
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About Telegram bot api
Use Telegram Bot API in Latenode for automated notifications, data collection, or custom commands within your workflows. Trigger actions from Telegram or send alerts based on other app events. Low-code setup and visual editor make automating Telegram easy, and you only pay for execution time in Latenode.
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See how Latenode works
FAQ LiveChat and Telegram bot api
How can I connect my LiveChat account to Telegram bot api using Latenode?
To connect your LiveChat account to Telegram bot api on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select LiveChat and click on "Connect".
- Authenticate your LiveChat and Telegram bot api accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I send LiveChat transcripts to Telegram?
Yes, you can! Latenode allows automated transcript delivery. Benefit: easily archive and analyze chat data in Telegram for improved support and training, using flexible JavaScript blocks.
What types of tasks can I perform by integrating LiveChat with Telegram bot api?
Integrating LiveChat with Telegram bot api allows you to perform various tasks, including:
- Send new LiveChat conversations to a Telegram channel.
- Forward specific support requests from LiveChat to a Telegram group.
- Receive notifications in Telegram for high-priority LiveChat tickets.
- Automatically share LiveChat customer feedback to Telegram for review.
- Trigger LiveChat actions based on Telegram bot commands.
How do I automate LiveChat reporting on Latenode?
Latenode lets you automate LiveChat reports via Telegram: schedule reports, filter data, and use AI to summarize key trends using no-code steps.
Are there any limitations to the LiveChat and Telegram bot api integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- File attachments from LiveChat might require additional parsing via code.
- Complex LiveChat triggers may need JavaScript for optimal implementation.
- Telegram bot's rate limits may affect high-volume automated messages.