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Automatically create leads in Zapier from LiveChat conversations, then enrich and route them with custom logic using Latenode's visual editor and JavaScript blocks. Scale affordably and handle complex scenarios.
Connect LiveChat and Zapier in minutes with Latenode.
Create LiveChat to Zapier workflow
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Create a New Scenario to Connect LiveChat and Zapier
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a LiveChat, triggered by another scenario, or executed manually (for testing purposes). In most cases, LiveChat or Zapier will be your first step. To do this, click "Choose an app," find LiveChat or Zapier, and select the appropriate trigger to start the scenario.
Add the LiveChat Node
Select the LiveChat node from the app selection panel on the right.
LiveChat
Configure the LiveChat
Click on the LiveChat node to configure it. You can modify the LiveChat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zapier Node
Next, click the plus (+) icon on the LiveChat node, select Zapier from the list of available apps, and choose the action you need from the list of nodes within Zapier.
LiveChat
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Zapier
Authenticate Zapier
Now, click the Zapier node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zapier settings. Authentication allows you to use Zapier through Latenode.
Configure the LiveChat and Zapier Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the LiveChat and Zapier Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Zapier
Trigger on Webhook
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LiveChat
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring LiveChat, Zapier, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the LiveChat and Zapier integration works as expected. Depending on your setup, data should flow between LiveChat and Zapier (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
LiveChat + Google Sheets: When a chat is deactivated in LiveChat, the transcript details are added as a new row in Google Sheets for analysis and reporting.
LiveChat + Slack: When a new chat starts in LiveChat, a notification is sent to a designated Slack channel to alert the team.
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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About Zapier
Use Zapier within Latenode for extended app connectivity. Trigger Latenode workflows from 6000+ apps. Solve complex automation gaps by combining Zapier’s breadth with Latenode's advanced logic, like custom JS scripts, affordable pricing, and browser automation. Simplify intricate tasks that need more than basic Zapier steps.
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How can I connect my LiveChat account to Zapier using Latenode?
To connect your LiveChat account to Zapier on Latenode, follow these steps:
Can I automatically send new LiveChat transcripts to Google Sheets?
Yes, you can! Latenode’s flexible workflows easily connect LiveChat and Zapier to Google Sheets. Enrich your data with AI and JavaScript steps for deeper analysis and reporting.
What types of tasks can I perform by integrating LiveChat with Zapier?
Integrating LiveChat with Zapier allows you to perform various tasks, including:
Can I use custom JavaScript functions with LiveChat inside Latenode?
Yes! Latenode's built-in JavaScript node allows you to extend LiveChat and Zapier with custom logic for advanced data manipulation.
Are there any limitations to the LiveChat and Zapier integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: