How to connect Loyverse and Userback
Create a New Scenario to Connect Loyverse and Userback
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Loyverse, triggered by another scenario, or executed manually (for testing purposes). In most cases, Loyverse or Userback will be your first step. To do this, click "Choose an app," find Loyverse or Userback, and select the appropriate trigger to start the scenario.

Add the Loyverse Node
Select the Loyverse node from the app selection panel on the right.


Loyverse

Configure the Loyverse
Click on the Loyverse node to configure it. You can modify the Loyverse URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Userback Node
Next, click the plus (+) icon on the Loyverse node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.


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Userback

Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the Loyverse and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Loyverse and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Userback
Trigger on Webhook
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Loyverse
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Loyverse, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Loyverse and Userback integration works as expected. Depending on your setup, data should flow between Loyverse and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Loyverse and Userback
Userback + Slack + Loyverse: When new negative feedback is created in Userback, a notification is sent to a designated Slack channel. This allows managers to promptly address customer concerns. Optionally, retrieve customer details from Loyverse if the feedback includes identifying information.
Userback + Loyverse + Google Sheets: When new feedback is created in Userback, the details are logged into a Google Sheet. Sales data associated with the customer providing the feedback can also be retrieved from Loyverse and added to the sheet, allowing for tracking the impact of feedback on sales.
Loyverse and Userback integration alternatives

About Loyverse
Sync Loyverse sales data to your accounting or marketing tools using Latenode. Automate inventory updates based on Loyverse transactions. Trigger custom workflows for customer loyalty programs. Latenode lets you connect Loyverse data to any app without code, adding powerful automation to your POS system.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
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See how Latenode works
FAQ Loyverse and Userback
How can I connect my Loyverse account to Userback using Latenode?
To connect your Loyverse account to Userback on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Loyverse and click on "Connect".
- Authenticate your Loyverse and Userback accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I send Userback feedback to Loyverse as tickets?
Yes, you can! Latenode lets you automate this, converting feedback into actionable tickets. Benefit: quickly address customer issues and improve service based on direct input.
What types of tasks can I perform by integrating Loyverse with Userback?
Integrating Loyverse with Userback allows you to perform various tasks, including:
- Automatically create Userback tickets for negative Loyverse transactions.
- Trigger feedback requests in Userback after a Loyverse purchase.
- Send Loyverse customer data to Userback for personalized feedback.
- Update Loyverse customer profiles based on Userback feedback scores.
- Notify team channels about new Userback feedback related to Loyverse sales.
How can I filter Loyverse data before sending it to Userback?
Latenode's visual editor lets you filter data using no-code blocks, JavaScript, or AI, ensuring only relevant Loyverse data reaches Userback, improving feedback context.
Are there any limitations to the Loyverse and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time data synchronization may be subject to API rate limits.
- Complex data transformations may require JavaScript knowledge.
- Custom fields in Loyverse require manual mapping in Latenode.