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How to connect Moxie and Userback
Create a New Scenario to Connect Moxie and Userback
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Moxie, triggered by another scenario, or executed manually (for testing purposes). In most cases, Moxie or Userback will be your first step. To do this, click "Choose an app," find Moxie or Userback, and select the appropriate trigger to start the scenario.
Add the Moxie Node
Select the Moxie node from the app selection panel on the right.
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Add the Userback Node
Next, click the plus (+) icon on the Moxie node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.
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Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the Moxie and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Moxie and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Moxie, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Moxie and Userback integration works as expected. Depending on your setup, data should flow between Moxie and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Moxie and Userback
Userback + Moxie + Slack: When new feedback is submitted via Userback, search for the corresponding contact in Moxie. If the contact is found, send a Slack message to a specified channel with the feedback details and Moxie contact information.
Userback + Moxie + Google Sheets: When new feedback is submitted via Userback, search for the contact in Moxie. If a contact is found, add a new row to a Google Sheet with the Userback feedback details and the corresponding Moxie contact information for tracking and analysis.
Moxie and Userback integration alternatives
About Moxie
Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
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See how Latenode works
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FAQ Moxie and Userback
How can I connect my Moxie account to Userback using Latenode?
To connect your Moxie account to Userback on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Moxie and click on "Connect".
- Authenticate your Moxie and Userback accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Userback tickets from new Moxie chats?
Yes, you can! Latenode automates ticket creation based on Moxie chats. This improves response times and streamlines feedback directly into your development workflow.
What types of tasks can I perform by integrating Moxie with Userback?
Integrating Moxie with Userback allows you to perform various tasks, including:
- Create Userback feedback items from resolved Moxie chat transcripts.
- Send customer satisfaction scores from Moxie to Userback as user properties.
- Trigger Moxie chat invitations based on Userback feedback submissions.
- Update Userback ticket statuses based on Moxie chat resolutions.
- Forward Moxie chat transcripts to Userback as comment attachments.
What Moxie chat data can I access inside Latenode workflows?
You can access chat transcripts, agent names, timestamps, and customer details. Use it to build robust automation flows.
Are there any limitations to the Moxie and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical Moxie data prior to integration setup is not automatically synced.
- Complex Userback custom field types might require JavaScript transformations.
- Rate limits of the Moxie and Userback APIs apply to high-volume workflows.
