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Automatically trigger Userback feedback requests based on Shippo delivery events. Using Latenode's visual editor and affordable pricing, proactively address shipping issues and improve customer satisfaction.
Connect Shippo and Userback in minutes with Latenode.
Create Shippo to Userback workflow
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Userback
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Create a New Scenario to Connect Shippo and Userback
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Shippo, triggered by another scenario, or executed manually (for testing purposes). In most cases, Shippo or Userback will be your first step. To do this, click "Choose an app," find Shippo or Userback, and select the appropriate trigger to start the scenario.
Add the Shippo Node
Select the Shippo node from the app selection panel on the right.
Shippo
Add the Userback Node
Next, click the plus (+) icon on the Shippo node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.
Shippo
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Userback
Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the Shippo and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Shippo and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Userback
Trigger on Webhook
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Shippo
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Shippo, Userback, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Shippo and Userback integration works as expected. Depending on your setup, data should flow between Shippo and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Shippo + Userback + Slack: When a new shipping label is created in Shippo, a feedback request is created in Userback to gather customer feedback on the delivery experience. A notification is then sent to a Slack channel to alert the support team to the new feedback.
Userback + Shippo + Jira: When new negative feedback is created in Userback, this triggers the creation of a new issue in Jira. The Jira issue includes details from Shippo (if found by Shippo Order ID) to help with investigating the issue and resolving customer complaints.
About Shippo
Connect Shippo to Latenode and automate shipping tasks. Create workflows that trigger label generation or shipment tracking updates based on order events. Combine Shippo with other apps to streamline fulfillment, inventory, and customer notifications, all visually and without code, scaling affordably.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
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How can I connect my Shippo account to Userback using Latenode?
To connect your Shippo account to Userback on Latenode, follow these steps:
Can I automatically create a Userback task from new Shippo shipments?
Yes, you can! With Latenode, trigger Userback tasks when Shippo creates a new shipment. This ensures prompt feedback on deliveries and a streamlined customer support process.
What types of tasks can I perform by integrating Shippo with Userback?
Integrating Shippo with Userback allows you to perform various tasks, including:
How does Latenode handle failed Shippo delivery webhooks?
Latenode's error handling allows you to automatically retry failed webhooks, ensuring no critical shipping updates are missed.
Are there any limitations to the Shippo and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: