Detect Sentiment in Messages and React Accordingly

This automation template helps you respond to your Telegram messages in a smart and timely way. It analyzes the sentiment of each message and sends an appropriate response, ensuring a positive customer experience.

1. New Telegram Message: The automation starts when you receive a new message on Telegram.
2. Sentiment Analysis with AI: The template uses AI (DistilBERT SST 2 INT8) to analyze the sentiment of the message, determining if it's positive or negative.
3. Positive Sentiment Response: If the message's sentiment is positive, the template automatically sends a thank-you message back to the sender via Telegram.
4. Negative Sentiment Response: If the message's sentiment is negative, the template sends an email notification through Gmail, allowing you to address the issue promptly.

To successfully use this automation template, you'll need a few essential tools and accounts to get started. Make sure you have these components set up before activating the template.

• A Latenode account.
• A Telegram account and a Telegram bot.
• A Gmail account.

With this Latenode automation, you're not just responding to messages; you're understanding your customers' feelings.

By analyzing the sentiment of each Telegram message, you can proactively address customer concerns and celebrate positive feedback.

This real-time understanding allows for immediate action—a quick thank you or a timely email notification, all driven by AI.

This intelligent approach shows customers you care, improving satisfaction and fostering stronger relationships through your Telegram channel.

How does this automation detect sentiment in Telegram messages?

This automation uses AI, specifically the DistilBERT SST 2 INT8 model, to analyze the sentiment of text messages received in Telegram. The model determines whether the message expresses positive or negative sentiment. Based on this analysis, the automation triggers different responses.

What happens after the sentiment of a Telegram message is analyzed?

Following sentiment analysis, the automation takes one of two actions. If the sentiment is positive, a thank-you message is automatically sent back to the sender via Telegram. If the sentiment is negative, an email notification is sent to you through Gmail, allowing you to address the issue promptly.

Who is this automation designed for?

This automation is tailored for businesses that use Telegram for customer support or general communication. It allows you to automatically respond to positive customer interactions and quickly address negative feedback, leading to improved customer satisfaction and more efficient customer service.