Intercom Conversation to ClickSend SMS

This automation template instantly connects you with your customers by sending SMS messages based on their Intercom conversations. It streamlines communication by sending timely and direct responses to inquiries and issues.

1. Intercom Trigger: The process begins when a new conversation is started in Intercom.
2. ClickSend Action: The automation then sends an SMS message via ClickSend. The message uses information from the new Intercom conversation.
3. Result: Your customer receives the SMS message, providing immediate outreach and improved engagement.

To successfully use this automation template, you'll need a few things set up beforehand. Here's a quick checklist to ensure you're ready to go:

• An active Intercom account.
• An active ClickSend account.
• Your ClickSend account configured to send SMS messages.

Beyond immediate responses, consider personalizing your SMS communications for even greater impact. Segment your Intercom conversations to tailor messages based on customer needs or conversation topics.

For example, a sales team can send different SMS templates to potential leads versus existing customers. This targeted approach ensures relevant and valuable information, further enhancing customer engagement and the overall effectiveness of your automation.

Experiment with different message structures and content to see what resonates best with your audience, maximizing the benefits of your Intercom and ClickSend integration.

How does this automation improve customer communication?

This automation enhances communication by sending immediate SMS messages via ClickSend whenever a new conversation starts in Intercom. This ensures that customers receive timely responses and updates, leading to improved engagement and satisfaction. It's perfect for providing instant support, resolving issues quickly, and keeping customers informed.

What do I need to use this automation?

To use this automation, you'll need active accounts with both Intercom and ClickSend. Make sure your ClickSend account is properly set up to send SMS messages, including a valid sender ID and sufficient credits. You'll also want to ensure that your Intercom conversations are structured in a way that the necessary information (like customer contact details) is readily available for ClickSend to use.

Can I customize the SMS messages that are sent?

Yes, the SMS messages can be customized to fit your specific needs. The content of the SMS messages is generated from the Intercom conversation details. You can tailor the message content within the automation setup to include relevant information and personalize the customer experience. This allows you to provide targeted information and build stronger customer relationships.