Knowledge Base Auto-Updater

The Knowledge Base Auto-Updater streamlines the process of publishing new support articles. This automation template takes new support articles from Google Docs, refines them, publishes them to Confluence, and notifies your team in Slack.

1. Trigger: The automation begins when a new support article is created in Google Docs. It can be triggered manually or scheduled to run automatically.
2. Content Refinement: The automation uses OpenAI ChatGPT to refine the content of your new support article.
3. Publish to Confluence: The refined article is then automatically published as a new page in your Confluence knowledge base.
4. Team Notification: Finally, your team is notified about the new article via Slack, ensuring everyone stays informed.

To successfully use the Knowledge Base Auto-Updater template, you'll need a few key tools and accounts set up. This ensures the automation can seamlessly update your knowledge base and keep your team informed.

• Active Google Docs account with content ready to be published.
• Active Confluence account with a workspace set up for new pages and necessary publishing permissions.
• Active Slack account and a designated channel for notifications, with permissions to post messages.

This Knowledge Base Auto-Updater template is designed to streamline your workflow, and its accessibility aligns with various needs. You can use this template for free, which gives you immediate access to automate your knowledge base updates. For advanced features or higher usage, consider potential paid plans that might offer enhanced capabilities, such as increased processing limits or priority support.

How does this automation work?

This automation automatically updates your knowledge base by taking a new support article from Google Docs, refining the content with OpenAI ChatGPT, publishing it to Confluence, and notifying your team in Slack. It starts when a new article is created in Google Docs or can be scheduled to run periodically.

What do I need to get started?

You'll need active accounts with Google Docs, Confluence, and Slack. Ensure your Confluence workspace is set up to receive new pages, and that you have the necessary permissions to publish content in Confluence and post to a Slack channel. The automation also benefits from having an active OpenAI ChatGPT account.

Can I schedule this automation?

Yes, this automation can be scheduled. You can set it to run periodically to ensure your knowledge base is always up-to-date, or you can trigger it manually when a new article is ready for publishing.