Zendesk AI Ticket Summarizer

Tired of reading long Zendesk tickets? This automation uses the power of AI to summarize them for you. It uses OpenAI ChatGPT to provide concise summaries, saving you time and improving agent efficiency.

1. When a new ticket arrives in Zendesk, the automation is triggered.
2. The ticket text is sent to OpenAI ChatGPT.
3. OpenAI ChatGPT generates a one-paragraph summary of the ticket.
4. The summary is then automatically posted back into the Zendesk ticket as an internal note.

Ready to automate your Zendesk ticket summaries? Here's what you'll need to get started with the Zendesk AI Ticket Summarizer template:

• A Zendesk account
• An OpenAI ChatGPT account

Are you curious how this Zendesk AI Ticket Summarizer can boost your team's efficiency even further? Imagine the insights gained from automatically summarized tickets extending beyond individual agent use.

With summarized data, you can identify common issues and trends. This allows you to proactively address frequently asked questions and improve overall customer satisfaction.

By using this data, you can spot patterns that inform product development or refine your support strategies. It's a smart way to leverage your support interactions for continuous improvement.

How does the Zendesk AI Ticket Summarizer work?

This automation template uses OpenAI ChatGPT to summarize your Zendesk tickets automatically. When a new ticket arrives, the template sends the ticket text to ChatGPT, which generates a concise one-paragraph summary. This summary is then added as an internal note within the Zendesk ticket, providing agents with a quick overview of the issue.

What do I need to use this automation?

To use this template, you'll need an active Zendesk account and an OpenAI ChatGPT account. You'll also need to set up the initial trigger in Zendesk and configure the connection to OpenAI within the template. The template is designed to be no-code, so you won't need to write any code.

Where will the summary appear in my Zendesk ticket?

The generated summary will be added as an internal note within the Zendesk ticket. This ensures that all relevant information, including the summary, is accessible to your support agents directly within the ticket view, improving efficiency and context.