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How to connect Awork and LiveChat
Create a New Scenario to Connect Awork and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Awork, triggered by another scenario, or executed manually (for testing purposes). In most cases, Awork or LiveChat will be your first step. To do this, click "Choose an app," find Awork or LiveChat, and select the appropriate trigger to start the scenario.
Add the Awork Node
Select the Awork node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Awork node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Awork and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Awork and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Awork, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Awork and LiveChat integration works as expected. Depending on your setup, data should flow between Awork and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Awork and LiveChat
Awork + LiveChat + Slack: When a new task is created in Awork, search for related keywords or tags in LiveChat threads. If matching threads are found (implying related customer issues), send a notification to a designated Slack channel for the support team.
LiveChat + Awork + Google Sheets: When a LiveChat thread is tagged, extract the transcript and associate it with a specific task in Awork by searching for the task ID in the tags. Then, save the LiveChat transcript and the corresponding Awork task information in a Google Sheet for reporting and analysis.
Awork and LiveChat integration alternatives
About Awork
Manage Awork tasks in Latenode to automate project updates and reporting. Trigger flows on new tasks, sync deadlines across tools, or create custom reports. Use Latenode's logic functions and webhooks to connect Awork to any system, crafting automated workflows without complex coding, and scale project management tasks efficiently.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ Awork and LiveChat
How can I connect my Awork account to LiveChat using Latenode?
To connect your Awork account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Awork and click on "Connect".
- Authenticate your Awork and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Awork tasks from new LiveChat conversations?
Yes, you can! Latenode's visual editor simplifies this automation. Automatically create tasks, assignees, and due dates from chat transcripts, streamlining your workflow.
What types of tasks can I perform by integrating Awork with LiveChat?
Integrating Awork with LiveChat allows you to perform various tasks, including:
- Create new Awork tasks from tagged LiveChat conversations.
- Send Awork task updates as messages in LiveChat.
- Automatically assign Awork tasks based on LiveChat support agent.
- Log LiveChat transcripts to Awork projects for reporting.
- Trigger LiveChat greetings based on Awork project milestones.
How easily can I customize Awork task creation from LiveChat data?
Latenode lets you use JavaScript to parse chat content for task details, providing unmatched flexibility beyond simple data mapping.
Are there any limitations to the Awork and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations might require custom JavaScript code.
- Rate limits of Awork and LiveChat APIs apply.
- Historical LiveChat data migration to Awork isn't supported by default.
