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How to connect Basin and Userback
Create a New Scenario to Connect Basin and Userback
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Basin, triggered by another scenario, or executed manually (for testing purposes). In most cases, Basin or Userback will be your first step. To do this, click "Choose an app," find Basin or Userback, and select the appropriate trigger to start the scenario.
Add the Basin Node
Select the Basin node from the app selection panel on the right.
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Add the Userback Node
Next, click the plus (+) icon on the Basin node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.
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Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the Basin and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Basin and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Basin, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Basin and Userback integration works as expected. Depending on your setup, data should flow between Basin and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Basin and Userback
Basin + Userback + Slack: When a new form submission is received in Basin, a feedback item is created in Userback, and a notification is sent to a Slack channel.
Userback + Basin + Google Sheets: When new feedback is created in Userback, the data from Basin forms is added as a new row in Google Sheets, capturing and tracking the feedback and form data.
Basin and Userback integration alternatives
About Basin
Use Basin inside Latenode to capture form submissions without server-side code. Connect form data to any app via REST API or Webhooks, triggering automated workflows. Validate, transform, and route data with Latenode's visual editor, enhancing lead management and data collection, and avoiding back-end setup.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
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See how Latenode works
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FAQ Basin and Userback
How can I connect my Basin account to Userback using Latenode?
To connect your Basin account to Userback on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Basin and click on "Connect".
- Authenticate your Basin and Userback accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Userback feedback items from Basin form submissions?
Yes, you can! With Latenode, easily create Userback items from Basin submissions, adding context from Basin data using JavaScript and AI steps for enhanced feedback analysis.
What types of tasks can I perform by integrating Basin with Userback?
Integrating Basin with Userback allows you to perform various tasks, including:
- Creating Userback feedback items for each new Basin form submission.
- Tagging Userback feedback items based on data from Basin form fields.
- Sending automated thank-you notes via Basin after Userback item resolution.
- Analyzing feedback trends using Latenode's AI and data processing.
- Triggering internal notifications for critical feedback captured via Basin.
Can I filter specific Basin submissions before sending to Userback?
Yes, use Latenode’s visual editor to add filter logic, JavaScript code, or AI to determine which submissions become Userback items.
Are there any limitations to the Basin and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex conditional logic may require JavaScript knowledge.
- Rate limits of the Basin and Userback APIs apply.
- File uploads from Basin to Userback are limited by Userback's file size restrictions.
