How to connect Bitrix24 and Delighted
Create a New Scenario to Connect Bitrix24 and Delighted
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Bitrix24, triggered by another scenario, or executed manually (for testing purposes). In most cases, Bitrix24 or Delighted will be your first step. To do this, click "Choose an app," find Bitrix24 or Delighted, and select the appropriate trigger to start the scenario.

Add the Bitrix24 Node
Select the Bitrix24 node from the app selection panel on the right.

Bitrix24
Configure the Bitrix24
Click on the Bitrix24 node to configure it. You can modify the Bitrix24 URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Delighted Node
Next, click the plus (+) icon on the Bitrix24 node, select Delighted from the list of available apps, and choose the action you need from the list of nodes within Delighted.

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Delighted
Authenticate Delighted
Now, click the Delighted node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Delighted settings. Authentication allows you to use Delighted through Latenode.
Configure the Bitrix24 and Delighted Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Bitrix24 and Delighted Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Delighted
Trigger on Webhook
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Bitrix24
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Bitrix24, Delighted, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Bitrix24 and Delighted integration works as expected. Depending on your setup, data should flow between Bitrix24 and Delighted (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Bitrix24 and Delighted
Delighted + Bitrix24 + Slack: When a new negative response is received in Delighted, find the corresponding lead in Bitrix24 using contact details, and send a Slack message to a designated channel for immediate follow-up.
Delighted + Bitrix24 + Google Sheets: For each new survey response in Delighted, the flow finds the corresponding contact in Bitrix24 and adds the survey response along with contact details to a Google Sheet for customer satisfaction analysis.
Bitrix24 and Delighted integration alternatives
About Bitrix24
Automate Bitrix24 tasks in Latenode: update deals, manage contacts, and track tasks without manual work. Connect Bitrix24 CRM data to other apps, like email or spreadsheets, for streamlined workflows. Latenode’s visual editor and flexible code options make complex Bitrix24 automation simple and scalable, avoiding per-step fees.
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About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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See how Latenode works
FAQ Bitrix24 and Delighted
How can I connect my Bitrix24 account to Delighted using Latenode?
To connect your Bitrix24 account to Delighted on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Bitrix24 and click on "Connect".
- Authenticate your Bitrix24 and Delighted accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger Delighted surveys after a deal closes in Bitrix24?
Yes, with Latenode, automatically trigger surveys based on Bitrix24 deal stages. Use our visual editor, AI, and code blocks to ensure perfectly timed feedback, boosting customer satisfaction.
What types of tasks can I perform by integrating Bitrix24 with Delighted?
Integrating Bitrix24 with Delighted allows you to perform various tasks, including:
- Automatically sending Delighted surveys after specific Bitrix24 events.
- Updating Bitrix24 contact properties based on Delighted survey responses.
- Creating new Bitrix24 tasks when negative feedback is received in Delighted.
- Analyzing Delighted survey data to identify trends within Bitrix24 records.
- Triggering personalized email campaigns based on Delighted customer feedback.
What Bitrix24 data can Latenode access for automation?
Latenode accesses leads, contacts, deals, tasks, and other standard Bitrix24 entities, enabling you to build powerful, data-driven workflows across your business.
Are there any limitations to the Bitrix24 and Delighted integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Bitrix24 setups with custom fields may require custom JavaScript for full integration.
- Delighted's API rate limits may affect high-volume survey sending.
- Historical data synchronization is not supported; only new events trigger workflows.