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How to connect Bland AI and LiveChat
Create a New Scenario to Connect Bland AI and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Bland AI, triggered by another scenario, or executed manually (for testing purposes). In most cases, Bland AI or LiveChat will be your first step. To do this, click "Choose an app," find Bland AI or LiveChat, and select the appropriate trigger to start the scenario.
Add the Bland AI Node
Select the Bland AI node from the app selection panel on the right.
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Configure the Bland AI
Click on the Bland AI node to configure it. You can modify the Bland AI URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the Bland AI node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Bland AI and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Bland AI and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Bland AI, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Bland AI and LiveChat integration works as expected. Depending on your setup, data should flow between Bland AI and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Bland AI and LiveChat
LiveChat + Bland AI + Slack: When a chat is deactivated in LiveChat, the transcript is sent to Bland AI for summarization. The summary is then posted to a designated Slack channel for agent review.
LiveChat + Bland AI + Google Sheets: When a chat ends in LiveChat, the transcript is retrieved. Bland AI analyzes the sentiment of the transcript, and the transcript and sentiment analysis result are logged in a Google Sheet.
Bland AI and LiveChat integration alternatives
About Bland AI
Use Bland AI in Latenode to automate content creation or rewrite existing text. Streamline your marketing or support workflows by generating tailored responses. Integrate it directly into your Latenode scenarios and use visual tools to manage prompts, route results, and scale AI tasks without complex coding.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ Bland AI and LiveChat
How can I connect my Bland AI account to LiveChat using Latenode?
To connect your Bland AI account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Bland AI and click on "Connect".
- Authenticate your Bland AI and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically summarize LiveChat conversations using Bland AI?
Yes! Latenode lets you trigger Bland AI from LiveChat, summarizing chats and creating follow-up tasks. Benefit from AI insights without complex coding.
What types of tasks can I perform by integrating Bland AI with LiveChat?
Integrating Bland AI with LiveChat allows you to perform various tasks, including:
- Analyze customer sentiment from LiveChat conversations in real-time.
- Automatically generate personalized responses using Bland AI.
- Route chats to specific agents based on AI-driven intent recognition.
- Create support tickets from complex or unresolved LiveChat inquiries.
- Extract key information from chats and update CRM systems.
How do I use Bland AI prompts within my Latenode LiveChat workflows?
Simply add a Bland AI block in Latenode's visual editor and input your prompt. Pass data from LiveChat to personalize the AI's responses.
Are there any limitations to the Bland AI and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Bland AI prompts may consume more Latenode processing resources.
- Rate limits on the Bland AI and LiveChat APIs may affect high-volume workflows.
- Custom JavaScript code might be needed for very specific data transformations.
