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How to connect Blue and LiveChat
Create a New Scenario to Connect Blue and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Blue, triggered by another scenario, or executed manually (for testing purposes). In most cases, Blue or LiveChat will be your first step. To do this, click "Choose an app," find Blue or LiveChat, and select the appropriate trigger to start the scenario.
Add the Blue Node
Select the Blue node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Blue node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Blue and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Blue and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Blue, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Blue and LiveChat integration works as expected. Depending on your setup, data should flow between Blue and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Blue and LiveChat
LiveChat + Blue + Slack: When a new chat is initiated in LiveChat, fetch user details from Blue and send a Slack notification to a designated channel, informing agents about the high-priority user.
LiveChat + Blue + Zendesk: Upon chat deactivation in LiveChat, retrieve user details from Blue and create a Zendesk ticket containing the chat transcript and user information.
Blue and LiveChat integration alternatives
About Blue
Use Blue in Latenode to streamline data validation. Catch errors early by adding pre-built Blue validation nodes to any workflow. Automate data cleansing and standardization before it reaches your database, avoiding inconsistencies. Benefit from Latenode’s visual editor and scaling features.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ Blue and LiveChat
How can I connect my Blue account to LiveChat using Latenode?
To connect your Blue account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Blue and click on "Connect".
- Authenticate your Blue and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Blue based on LiveChat conversations?
Yes, you can! Latenode allows real-time Blue updates based on LiveChat triggers, ensuring data consistency. Utilize no-code or JavaScript steps for advanced data transformation.
What types of tasks can I perform by integrating Blue with LiveChat?
Integrating Blue with LiveChat allows you to perform various tasks, including:
- Create new Blue leads from qualified LiveChat conversations.
- Update Blue contact details based on LiveChat support interactions.
- Send personalized Blue messages after LiveChat support resolution.
- Log LiveChat transcripts to Blue for compliance purposes.
- Trigger Blue workflows based on customer satisfaction surveys in LiveChat.
Howsecureis Blueauthentication within Latenode'splatform?
Latenode employs industry-standard security protocols for Blue authentication. Credentials are encrypted and securely stored, safeguarding your data during integration processes.
Are there any limitations to the Blue and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations might require JavaScript knowledge.
- Rate limits imposed by Blue and LiveChat APIs may affect workflow execution.
- Custom Blue fields might need manual mapping during integration setup.
