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Connect Businessmap with Zendesk to automate ticket creation from project tasks. Latenode’s visual editor simplifies mapping data between apps, and affordable pricing helps scale complex workflows easily using custom JavaScript logic.
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Create Businessmap to Zendesk workflow
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Create a New Scenario to Connect Businessmap and Zendesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Businessmap, triggered by another scenario, or executed manually (for testing purposes). In most cases, Businessmap or Zendesk will be your first step. To do this, click "Choose an app," find Businessmap or Zendesk, and select the appropriate trigger to start the scenario.
Add the Businessmap Node
Select the Businessmap node from the app selection panel on the right.
Businessmap
Configure the Businessmap
Click on the Businessmap node to configure it. You can modify the Businessmap URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zendesk Node
Next, click the plus (+) icon on the Businessmap node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.
Businessmap
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Zendesk
Authenticate Zendesk
Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.
Configure the Businessmap and Zendesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Businessmap and Zendesk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Zendesk
Trigger on Webhook
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Businessmap
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Businessmap, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Businessmap and Zendesk integration works as expected. Depending on your setup, data should flow between Businessmap and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Businessmap + Zendesk + Slack: When a new task is created in Businessmap and a new ticket is opened in Zendesk, a notification is sent to a designated Slack channel to inform the team.
Zendesk + Businessmap + Google Sheets: This workflow tracks resolved Zendesk tickets. When a Zendesk ticket is updated to a resolved status, the automation finds the corresponding task in Businessmap and records the Zendesk ticket details and Businessmap task completion status in a Google Sheet for reporting.
About Businessmap
Use Businessmap in Latenode to automate project tracking and team workflows. Update cards, trigger actions based on status changes, and sync data with other apps. Latenode adds no-code AI, custom logic, and scalable execution. Automate beyond basic integrations and build end-to-end processes visually.
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About Zendesk
Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.
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How can I connect my Businessmap account to Zendesk using Latenode?
To connect your Businessmap account to Zendesk on Latenode, follow these steps:
Can I automatically create Zendesk tickets from new Businessmap cards?
Yes, you can! Latenode's visual editor makes it easy to trigger Zendesk ticket creation from Businessmap events, ensuring support teams are immediately aware of new issues. This saves time and improves response efficiency.
What types of tasks can I perform by integrating Businessmap with Zendesk?
Integrating Businessmap with Zendesk allows you to perform various tasks, including:
What kind of Businessmap triggers are available within Latenode workflows?
Latenode supports triggers for new cards, card updates, column changes, and more. Use JavaScript for advanced logic to customize workflows!
Are there any limitations to the Businessmap and Zendesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: