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How to connect Canny and Userback
Create a New Scenario to Connect Canny and Userback
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Canny, triggered by another scenario, or executed manually (for testing purposes). In most cases, Canny or Userback will be your first step. To do this, click "Choose an app," find Canny or Userback, and select the appropriate trigger to start the scenario.
Add the Canny Node
Select the Canny node from the app selection panel on the right.
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Add the Userback Node
Next, click the plus (+) icon on the Canny node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.
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Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the Canny and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Canny and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Canny, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Canny and Userback integration works as expected. Depending on your setup, data should flow between Canny and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Canny and Userback
Canny + Userback + Slack: When new feedback is created in either Canny or Userback, a notification is sent to a designated Slack channel to alert the team for quick response.
Userback + Canny + Jira: When new feedback is submitted in Userback, a Jira ticket is automatically created and linked to a relevant feature request in Canny by finding the post based on keywords.
Canny and Userback integration alternatives
About Canny
Integrate Canny with Latenode to automate feedback management. Capture user suggestions and bug reports directly, then route them to the right teams. Use AI to categorize input, update task trackers, and notify users of progress, automating the feedback loop and improving responsiveness.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
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See how Latenode works
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FAQ Canny and Userback
How can I connect my Canny account to Userback using Latenode?
To connect your Canny account to Userback on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Canny and click on "Connect".
- Authenticate your Canny and Userback accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I sync feedback tags between Canny and Userback?
Yes, you can! Latenode's flexible data mapping allows seamless synchronization of tags, keeping your feedback organized across both platforms. Automate updates and save valuable time.
What types of tasks can I perform by integrating Canny with Userback?
Integrating Canny with Userback allows you to perform various tasks, including:
- Automatically creating Canny posts from new Userback feedback items.
- Updating Userback feedback statuses based on Canny post status changes.
- Sending Userback notifications when new comments are added to Canny posts.
- Aggregating user feedback from both platforms into a single dashboard.
- Triggering personalized email campaigns based on tagged feedback.
How secure is Canny data when integrating with Userback via Latenode?
Latenode employs robust encryption and security protocols to ensure the confidentiality and integrity of your data during Canny and Userback integration.
Are there any limitations to the Canny and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical data migration requires custom workflow configuration.
- Complex custom field mappings may require JavaScript code blocks.
- Rate limits of Canny and Userback APIs may impact large data syncs.
