

90% cheaper with Latenode
AI agent that builds your workflows for you
Hundreds of apps to connect
Automatically create Freshdesk tickets from Chatwork messages, streamlining support workflows. Latenode’s visual editor and affordable execution pricing makes customized, scalable issue tracking easier than ever.
Connect Chatwork and Freshdesk in minutes with Latenode.
Create Chatwork to Freshdesk workflow
Start for free
Automate your workflow
Swap Apps
Chatwork
Freshdesk
No credit card needed
Without restriction
Create a New Scenario to Connect Chatwork and Freshdesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Chatwork, triggered by another scenario, or executed manually (for testing purposes). In most cases, Chatwork or Freshdesk will be your first step. To do this, click "Choose an app," find Chatwork or Freshdesk, and select the appropriate trigger to start the scenario.
Add the Chatwork Node
Select the Chatwork node from the app selection panel on the right.
Chatwork
Configure the Chatwork
Click on the Chatwork node to configure it. You can modify the Chatwork URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Freshdesk Node
Next, click the plus (+) icon on the Chatwork node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.
Chatwork
⚙
Freshdesk
Authenticate Freshdesk
Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.
Configure the Chatwork and Freshdesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Chatwork and Freshdesk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
⚙
AI Anthropic Claude 3
⚙
Freshdesk
Trigger on Webhook
⚙
Chatwork
⚙
⚙
Iterator
⚙
Webhook response
Save and Activate the Scenario
After configuring Chatwork, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Chatwork and Freshdesk integration works as expected. Depending on your setup, data should flow between Chatwork and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + Chatwork + Slack: When a new ticket is created in Freshdesk, a message is sent to a designated Chatwork room. If the Freshdesk ticket is updated, a notification is sent to a Slack channel to alert the on-call team.
Freshdesk + Chatwork + Jira: When a new ticket is created in Freshdesk, monitor messages in related Chatwork room using the ticket id. If the Chatwork room's message count exceeds a defined limit, create a Jira issue to track developer involvement.
About Chatwork
Use Chatwork with Latenode to automate team notifications and tasks. Send messages based on triggers from your CRM, database, or other apps. Latenode's visual builder simplifies creating complex workflows. Reduce manual updates, keep your team informed, and improve response times by integrating Chatwork into automated processes.
Similar apps
Related categories
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
Related categories
How can I connect my Chatwork account to Freshdesk using Latenode?
To connect your Chatwork account to Freshdesk on Latenode, follow these steps:
Can I automatically create Freshdesk tickets from Chatwork messages?
Yes, you can! Latenode's visual editor simplifies this, automatically creating tickets from Chatwork messages, saving time and improving response efficiency.
What types of tasks can I perform by integrating Chatwork with Freshdesk?
Integrating Chatwork with Freshdesk allows you to perform various tasks, including:
Can I use JavaScript to customize the Chatwork/Freshdesk integration?
Yes! Latenode allows you to use JavaScript to enhance your Chatwork and Freshdesk integration, offering even more control.
Are there any limitations to the Chatwork and Freshdesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: