CloudConvert and LiveChat Integration

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Automatically convert customer-submitted files in LiveChat using CloudConvert, then save them to your CRM. Latenode's visual editor combines no-code ease with JavaScript for custom file handling, all at an affordable pay-by-execution price.

Swap Apps

CloudConvert

LiveChat

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect CloudConvert and LiveChat

Create a New Scenario to Connect CloudConvert and LiveChat

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudConvert, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudConvert or LiveChat will be your first step. To do this, click "Choose an app," find CloudConvert or LiveChat, and select the appropriate trigger to start the scenario.

Add the CloudConvert Node

Select the CloudConvert node from the app selection panel on the right.

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CloudConvert

Configure the CloudConvert

Click on the CloudConvert node to configure it. You can modify the CloudConvert URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the LiveChat Node

Next, click the plus (+) icon on the CloudConvert node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.

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Authenticate LiveChat

Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.

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Configure the CloudConvert and LiveChat Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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LiveChat Oauth 2.0

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The action ID

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Run node once

Set Up the CloudConvert and LiveChat Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring CloudConvert, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the CloudConvert and LiveChat integration works as expected. Depending on your setup, data should flow between CloudConvert and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect CloudConvert and LiveChat

LiveChat + CloudConvert + Google Drive: When a chat is deactivated in LiveChat, the transcript is converted to a PDF using CloudConvert and then saved to a specified folder in Google Drive for easy access and archival.

LiveChat + CloudConvert + Email: When a chat is deactivated in LiveChat, the transcript is converted to a PDF using CloudConvert. The converted PDF transcript is then emailed for record-keeping purposes.

CloudConvert and LiveChat integration alternatives

About CloudConvert

Need to convert files as part of your automation? Integrate CloudConvert into Latenode to automatically transform documents, images, audio, and video formats. Automate media processing workflows, optimize file sizes for storage, and ensure compatibility across platforms—all within Latenode's visual, scalable environment.

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

See how Latenode works

FAQ CloudConvert and LiveChat

How can I connect my CloudConvert account to LiveChat using Latenode?

To connect your CloudConvert account to LiveChat on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select CloudConvert and click on "Connect".
  • Authenticate your CloudConvert and LiveChat accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically send converted files to LiveChat?

Yes, with Latenode, automatically send converted files from CloudConvert directly to LiveChat. This ensures swift delivery of crucial attachments within customer support for a seamless experience.

What types of tasks can I perform by integrating CloudConvert with LiveChat?

Integrating CloudConvert with LiveChat allows you to perform various tasks, including:

  • Automatically convert and deliver files to LiveChat agents.
  • Send transcripts of chats to CloudConvert for archival purposes.
  • Convert user-uploaded files in LiveChat to a standardized format.
  • Create lead magnets as PDF files from chat interactions via CloudConvert.
  • Trigger CloudConvert from LiveChat commands to process attachments.

Can I use JavaScript to manipulate CloudConvert files?

Yes, Latenode allows you to use JavaScript to customize file processing. This provides unmatched control over CloudConvert within your workflows.

Are there any limitations to the CloudConvert and LiveChat integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Large file conversions may impact workflow execution speed.
  • Free CloudConvert accounts have API usage limitations.
  • LiveChat file size limits might restrict file sharing.

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