How to connect CloudTalk and Microsoft Excel
Create a New Scenario to Connect CloudTalk and Microsoft Excel
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Microsoft Excel will be your first step. To do this, click "Choose an app," find CloudTalk or Microsoft Excel, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.

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Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Microsoft Excel Node
Next, click the plus (+) icon on the CloudTalk node, select Microsoft Excel from the list of available apps, and choose the action you need from the list of nodes within Microsoft Excel.

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Authenticate Microsoft Excel
Now, click the Microsoft Excel node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Microsoft Excel settings. Authentication allows you to use Microsoft Excel through Latenode.
Configure the CloudTalk and Microsoft Excel Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Microsoft Excel Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Save and Activate the Scenario
After configuring CloudTalk, Microsoft Excel, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Microsoft Excel integration works as expected. Depending on your setup, data should flow between CloudTalk and Microsoft Excel (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Microsoft Excel
CloudTalk + Microsoft Excel + Slack: When a new call is received in CloudTalk, a new row is added to a Microsoft Excel spreadsheet to log the call details. If the number of calls exceeds a threshold, a message is sent to a Slack channel to alert the team.
CloudTalk + Microsoft Excel + Google Sheets: When a new call is received in CloudTalk, a new row is added to a Microsoft Excel spreadsheet to log the call details. The data from the Excel spreadsheet is then copied to a Google Sheet for broader team access and collaboration.
CloudTalk and Microsoft Excel integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Microsoft Excel
Automate Excel tasks within Latenode workflows. Read, update, or create spreadsheets directly. Use Excel data to trigger actions in other apps, generate reports, or update databases. No manual data entry; improve accuracy and save time by connecting Excel to other systems via Latenode's visual interface.
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See how Latenode works
FAQ CloudTalk and Microsoft Excel
How can I connect my CloudTalk account to Microsoft Excel using Latenode?
To connect your CloudTalk account to Microsoft Excel on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Microsoft Excel accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Excel with new CloudTalk call data?
Yes, you can! Latenode allows you to automatically update Excel spreadsheets with real-time CloudTalk call data. This saves time and improves reporting accuracy using our no-code visual builder.
What types of tasks can I perform by integrating CloudTalk with Microsoft Excel?
Integrating CloudTalk with Microsoft Excel allows you to perform various tasks, including:
- Automatically adding new CloudTalk contacts to an Excel spreadsheet.
- Logging all CloudTalk call details (duration, agent, outcome) in Excel.
- Generating daily call reports in Excel based on CloudTalk data.
- Updating customer information in Excel after each CloudTalk interaction.
- Triggering follow-up actions based on Excel data within CloudTalk.
HowsecureisCloudTalkdatasharedwithMicrosoftExcelviaLatenode?
Latenode uses secure connections and encryption to protect your data during transfer between CloudTalk and Microsoft Excel, ensuring data privacy and compliance.
Are there any limitations to the CloudTalk and Microsoft Excel integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time data sync depends on CloudTalk's API rate limits.
- Complex Excel formulas may require JavaScript code for optimal handling.
- Initial setup requires understanding of both CloudTalk and Excel data structures.