How to connect CloudTalk and Microsoft SharePoint Online
Create a New Scenario to Connect CloudTalk and Microsoft SharePoint Online
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Microsoft SharePoint Online will be your first step. To do this, click "Choose an app," find CloudTalk or Microsoft SharePoint Online, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.

CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Microsoft SharePoint Online Node
Next, click the plus (+) icon on the CloudTalk node, select Microsoft SharePoint Online from the list of available apps, and choose the action you need from the list of nodes within Microsoft SharePoint Online.

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Authenticate Microsoft SharePoint Online
Now, click the Microsoft SharePoint Online node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Microsoft SharePoint Online settings. Authentication allows you to use Microsoft SharePoint Online through Latenode.
Configure the CloudTalk and Microsoft SharePoint Online Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Microsoft SharePoint Online Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring CloudTalk, Microsoft SharePoint Online, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Microsoft SharePoint Online integration works as expected. Depending on your setup, data should flow between CloudTalk and Microsoft SharePoint Online (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Microsoft SharePoint Online
CloudTalk + Microsoft SharePoint Online + Microsoft Teams: When a new call recording is available in CloudTalk, upload the recording file to a designated folder in SharePoint. Then, post a message in a specific Teams channel containing a link to the uploaded recording in SharePoint.
Microsoft SharePoint Online + CloudTalk + Slack: When a new file is added to a specified folder in SharePoint, find the relevant CloudTalk agent using available contact information, and send a direct message to that agent via Slack, notifying them about the new file.
CloudTalk and Microsoft SharePoint Online integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Microsoft SharePoint Online
Automate SharePoint Online document management using Latenode. Trigger flows on file changes, move documents based on content, or update metadata without code. Streamline approvals and notifications with visual workflows, integrating SharePoint with other apps. Benefit from flexible logic and scalable execution.
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FAQ CloudTalk and Microsoft SharePoint Online
How can I connect my CloudTalk account to Microsoft SharePoint Online using Latenode?
To connect your CloudTalk account to Microsoft SharePoint Online on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Microsoft SharePoint Online accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically save call recordings to SharePoint?
Yes, you can! Latenode's visual editor makes it easy to automate saving CloudTalk call recordings directly to Microsoft SharePoint Online, ensuring all your data is securely stored and easily accessible.
What types of tasks can I perform by integrating CloudTalk with Microsoft SharePoint Online?
Integrating CloudTalk with Microsoft SharePoint Online allows you to perform various tasks, including:
- Automatically backing up call recordings to a dedicated SharePoint folder.
- Creating SharePoint list items for new CloudTalk contacts.
- Updating SharePoint documents with call summary information using AI.
- Triggering workflows when new documents are added related to a call.
- Managing contact data between CloudTalk and SharePoint document metadata.
How does Latenode enhance CloudTalk call data management?
Latenode allows you to parse call data, add AI insights, and seamlessly transfer it to Microsoft SharePoint Online for enhanced reporting and analysis.
Are there any limitations to the CloudTalk and Microsoft SharePoint Online integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Large file transfers may be subject to Microsoft SharePoint Online API rate limits.
- Real-time data synchronization depends on the refresh rates of both APIs.
- Custom JavaScript code might be required for advanced data transformations.