How to connect CloudTalk and Softr
Create a New Scenario to Connect CloudTalk and Softr
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Softr will be your first step. To do this, click "Choose an app," find CloudTalk or Softr, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.

CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Softr Node
Next, click the plus (+) icon on the CloudTalk node, select Softr from the list of available apps, and choose the action you need from the list of nodes within Softr.

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Softr

Authenticate Softr
Now, click the Softr node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Softr settings. Authentication allows you to use Softr through Latenode.
Configure the CloudTalk and Softr Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Softr Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Softr
Trigger on Webhook
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CloudTalk
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Webhook response

Save and Activate the Scenario
After configuring CloudTalk, Softr, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Softr integration works as expected. Depending on your setup, data should flow between CloudTalk and Softr (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Softr
CloudTalk + Slack + Softr: When a new call comes in via CloudTalk, a notification is sent to a designated support channel in Slack. The flow then updates user data in Softr with call information.
Softr + CloudTalk + Airtable: When a new user registers on Softr, a new contact is created in CloudTalk. Subsequently, the user's details are logged as a new record in Airtable.
CloudTalk and Softr integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Softr
Use Softr in Latenode to build custom web apps and client portals, then automate data flow between them and your backend. Update Softr content via Latenode workflows triggered by external events or scheduled tasks. Simplify app deployment and maintenance; connect it to other services for a seamless user experience.
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See how Latenode works
FAQ CloudTalk and Softr
How can I connect my CloudTalk account to Softr using Latenode?
To connect your CloudTalk account to Softr on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Softr accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Softr when a CloudTalk call ends?
Yes, you can! Latenode allows real-time updates. Automatically sync call data to Softr, improving data accuracy and team collaboration with a seamless workflow.
What types of tasks can I perform by integrating CloudTalk with Softr?
Integrating CloudTalk with Softr allows you to perform various tasks, including:
- Create new Softr records from completed CloudTalk call data.
- Update Softr customer profiles with CloudTalk call summaries.
- Send SMS messages via CloudTalk when a Softr record is updated.
- Trigger personalized email campaigns based on call outcomes.
- Log CloudTalk call durations and outcomes in Softr analytics.
How do I handle call recordings from CloudTalk in Latenode?
Latenode's file parsing features can automatically extract, store, and analyze call recordings, enhancing data insights and process automation.
Are there any limitations to the CloudTalk and Softr integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Softr data structures may require custom JavaScript code.
- High call volumes in CloudTalk may affect workflow execution times.
- Data transformations may be needed to align CloudTalk and Softr fields.