How to connect Database and LiveChat
Create a New Scenario to Connect Database and LiveChat
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Database, triggered by another scenario, or executed manually (for testing purposes). In most cases, Database or LiveChat will be your first step. To do this, click "Choose an app," find Database or LiveChat, and select the appropriate trigger to start the scenario.

Add the Database Node
Select the Database node from the app selection panel on the right.

Database
Configure the Database
Click on the Database node to configure it. You can modify the Database URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the Database node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.

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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Database and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Database and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring Database, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Database and LiveChat integration works as expected. Depending on your setup, data should flow between Database and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Database and LiveChat
LiveChat + Database + Slack: When a new chat is initiated in LiveChat, the system searches the database for matching customer questions. If a match is found, relevant information is sent to a dedicated Slack channel.
LiveChat + Database + Google Sheets: When a chat is deactivated in LiveChat, the transcript and relevant customer details are logged to a database. Subsequently, this data is summarized and added as a new row in a Google Sheet for analysis.
Database and LiveChat integration alternatives
About Database
Use Database in Latenode to centralize data and build dynamic workflows. Pull data, update records, and trigger actions based on database changes. Automate inventory updates, CRM sync, or lead qualification, and orchestrate complex processes with custom logic, no-code tools, and efficient pay-per-use pricing.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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FAQ Database and LiveChat
How can I connect my Database account to LiveChat using Latenode?
To connect your Database account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Database and click on "Connect".
- Authenticate your Database and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update database records from LiveChat transcripts?
Yes, you can! Latenode's visual editor makes it simple to parse chat data and update your Database in real time. This ensures data accuracy and eliminates manual entry.
What types of tasks can I perform by integrating Database with LiveChat?
Integrating Database with LiveChat allows you to perform various tasks, including:
- Create new database entries from completed LiveChat sessions.
- Update customer profiles in Database based on LiveChat interactions.
- Trigger automated Database backups when a certain number of chats occur.
- Send personalized welcome messages in LiveChat using Database data.
- Log LiveChat support ticket details directly into a Database table.
HowdoesLatencodeensuredatasecuritywhenconnectingDatabaseandLiveChat?
Latenode uses secure authentication protocols and encryption to protect your data during the Database and LiveChat integration process, ensuring confidentiality.
Are there any limitations to the Database and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript coding knowledge.
- The number of API requests is subject to the limits of your Database and LiveChat plans.
- Real-time updates depend on the API availability of both services.