Delighted and Amazon SNS Integration

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Automatically forward Delighted survey responses via Amazon SNS for instant alerts and real-time analytics. Latenode’s visual editor and affordable pay-by-execution pricing make it easy to customize and scale feedback loops without coding.

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Delighted

Amazon SNS

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Delighted and Amazon SNS

Create a New Scenario to Connect Delighted and Amazon SNS

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Amazon SNS will be your first step. To do this, click "Choose an app," find Delighted or Amazon SNS, and select the appropriate trigger to start the scenario.

Add the Delighted Node

Select the Delighted node from the app selection panel on the right.

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Delighted

Configure the Delighted

Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Run node once

Add the Amazon SNS Node

Next, click the plus (+) icon on the Delighted node, select Amazon SNS from the list of available apps, and choose the action you need from the list of nodes within Amazon SNS.

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Authenticate Amazon SNS

Now, click the Amazon SNS node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Amazon SNS settings. Authentication allows you to use Amazon SNS through Latenode.

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Configure the Delighted and Amazon SNS Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the Delighted and Amazon SNS Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Delighted, Amazon SNS, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Amazon SNS integration works as expected. Depending on your setup, data should flow between Delighted and Amazon SNS (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Delighted and Amazon SNS

Delighted + Amazon SNS + Slack: When a new Detractor response is received in Delighted, a message containing the response details is sent to an Amazon SNS topic. A Slack message is then posted to a specified channel to notify the team of the negative feedback.

Amazon SNS + Delighted + Zendesk: When a new topic is created in Amazon SNS, a follow-up task is created in Delighted to investigate the alert, and a corresponding ticket is created in Zendesk for tracking and resolution.

Delighted and Amazon SNS integration alternatives

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.

About Amazon SNS

Use Amazon SNS in Latenode to build automated notification systems. Trigger SMS, email, or push notifications based on events in your workflows. Centralize alerts across apps and avoid missing critical updates. Combine with Latenode's no-code tools and JavaScript for customized routing and content based on real-time data.

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FAQ Delighted and Amazon SNS

How can I connect my Delighted account to Amazon SNS using Latenode?

To connect your Delighted account to Amazon SNS on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Delighted and click on "Connect".
  • Authenticate your Delighted and Amazon SNS accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I get instant SMS alerts for negative Delighted feedback?

Yes, you can! Latenode lets you instantly trigger SMS alerts via Amazon SNS when negative feedback is received in Delighted,ensuring rapid response to critical customer issues, minimizing churn.

What types of tasks can I perform by integrating Delighted with Amazon SNS?

Integrating Delighted with Amazon SNS allows you to perform various tasks, including:

  • Send SMS notifications for critical negative Delighted survey responses.
  • Create custom alerts for specific Delighted survey scores via SMS.
  • Trigger automated follow-ups in Delighted based on SNS delivery status.
  • Log Delighted survey responses and SMS notifications for auditing.
  • Route urgent customer feedback to support teams via SMS alerts.

How can I customize the SMS messages sent from Delighted responses?

Latenode allows fully customized SMS messages using JavaScript and data from Delighted, creating personalized alerts for your team.

Are there any limitations to the Delighted and Amazon SNS integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • The rate limits of both Delighted and Amazon SNS apply to the integration.
  • Message content is limited by Amazon SNS SMS character limits.
  • Real-time delivery is subject to SMS network availability.

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