How to connect Delighted and Bigin by Zoho CRM
Create a New Scenario to Connect Delighted and Bigin by Zoho CRM
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Bigin by Zoho CRM will be your first step. To do this, click "Choose an app," find Delighted or Bigin by Zoho CRM, and select the appropriate trigger to start the scenario.

Add the Delighted Node
Select the Delighted node from the app selection panel on the right.

Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Bigin by Zoho CRM Node
Next, click the plus (+) icon on the Delighted node, select Bigin by Zoho CRM from the list of available apps, and choose the action you need from the list of nodes within Bigin by Zoho CRM.

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Bigin by Zoho CRM

Authenticate Bigin by Zoho CRM
Now, click the Bigin by Zoho CRM node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Bigin by Zoho CRM settings. Authentication allows you to use Bigin by Zoho CRM through Latenode.
Configure the Delighted and Bigin by Zoho CRM Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Bigin by Zoho CRM Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Bigin by Zoho CRM
Trigger on Webhook
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Delighted
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Delighted, Bigin by Zoho CRM, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Bigin by Zoho CRM integration works as expected. Depending on your setup, data should flow between Delighted and Bigin by Zoho CRM (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Bigin by Zoho CRM
Delighted + Bigin by Zoho CRM + Slack: When new negative feedback is received in Delighted, a contact is created in Bigin by Zoho CRM, and a Slack message is sent to a designated channel to notify the manager.
Bigin by Zoho CRM + Delighted + Zoho Campaigns: When a deal closes in Bigin by Zoho CRM, send a customer satisfaction survey through Delighted, and if the response is received, add or update the contact in Zoho Campaigns for targeted email marketing.
Delighted and Bigin by Zoho CRM integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Bigin by Zoho CRM
Sync Bigin by Zoho CRM data with other apps in Latenode to automate deal pipelines. Update records, trigger custom actions, and route data based on deal stages. Use visual tools or code for tailored workflows. Automate lead nurturing, task creation, and reporting across your business without complex coding or high per-task costs.
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FAQ Delighted and Bigin by Zoho CRM
How can I connect my Delighted account to Bigin by Zoho CRM using Latenode?
To connect your Delighted account to Bigin by Zoho CRM on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Bigin by Zoho CRM accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger deals based on survey responses?
Yes, you can! Latenode allows triggering Bigin by Zoho CRM deals from Delighted survey responses, ensuring prompt sales follow-up and improved customer satisfaction, even with custom logic.
What types of tasks can I perform by integrating Delighted with Bigin by Zoho CRM?
Integrating Delighted with Bigin by Zoho CRM allows you to perform various tasks, including:
- Create new Bigin by Zoho CRM contacts from positive Delighted survey responses.
- Update contact information in Bigin by Zoho CRM based on Delighted feedback.
- Trigger deal stage changes in Bigin by Zoho CRM based on survey scores.
- Send targeted follow-up surveys based on Bigin by Zoho CRM deal status.
- Log survey responses as notes within Bigin by Zoho CRM contact records.
Can I customize survey follow-ups based on deal data?
Yes! Using Latenode's no-code blocks and JavaScript steps, customize Delighted surveys with data from Bigin by Zoho CRM deals to boost relevance.
Are there any limitations to the Delighted and Bigin by Zoho CRM integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Real-time synchronization depends on the API rate limits of both apps.
- Historical data migration between the platforms is not directly supported.