How to connect Delighted and Bitrix24
Create a New Scenario to Connect Delighted and Bitrix24
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Bitrix24 will be your first step. To do this, click "Choose an app," find Delighted or Bitrix24, and select the appropriate trigger to start the scenario.

Add the Delighted Node
Select the Delighted node from the app selection panel on the right.

Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Bitrix24 Node
Next, click the plus (+) icon on the Delighted node, select Bitrix24 from the list of available apps, and choose the action you need from the list of nodes within Bitrix24.

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Bitrix24
Authenticate Bitrix24
Now, click the Bitrix24 node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Bitrix24 settings. Authentication allows you to use Bitrix24 through Latenode.
Configure the Delighted and Bitrix24 Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Bitrix24 Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Bitrix24
Trigger on Webhook
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Delighted
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Webhook response
Save and Activate the Scenario
After configuring Delighted, Bitrix24, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Bitrix24 integration works as expected. Depending on your setup, data should flow between Delighted and Bitrix24 (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Bitrix24
Delighted + Slack + Bitrix24: When a customer submits a low score in Delighted, a notification is sent to the sales team in Slack, prompting them to follow up. The lead in Bitrix24 is then updated to reflect the negative feedback.
Bitrix24 + Delighted + Google Sheets: When a deal is closed in Bitrix24, a survey is automatically sent to the customer via Delighted. The survey response is then logged in Google Sheets for analysis.
Delighted and Bitrix24 integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Bitrix24
Automate Bitrix24 tasks in Latenode: update deals, manage contacts, and track tasks without manual work. Connect Bitrix24 CRM data to other apps, like email or spreadsheets, for streamlined workflows. Latenode’s visual editor and flexible code options make complex Bitrix24 automation simple and scalable, avoiding per-step fees.
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See how Latenode works
FAQ Delighted and Bitrix24
How can I connect my Delighted account to Bitrix24 using Latenode?
To connect your Delighted account to Bitrix24 on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Bitrix24 accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger Bitrix24 tasks based on Delighted survey responses?
Yes, you can! With Latenode, easily trigger tasks in Bitrix24 based on Delighted survey results. Automate follow-ups, create deals, and improve customer satisfaction, all without code.
What types of tasks can I perform by integrating Delighted with Bitrix24?
Integrating Delighted with Bitrix24 allows you to perform various tasks, including:
- Create a new lead in Bitrix24 for each negative Delighted survey response.
- Update contact information in Bitrix24 based on Delighted survey data.
- Send personalized thank-you messages via Bitrix24 after positive feedback.
- Track customer satisfaction scores from Delighted within Bitrix24 CRM.
- Automatically assign tasks in Bitrix24 to address negative feedback trends.
How can I segment Delighted responses using Latenode's data transformation tools?
Latenode lets you use JavaScript to filter and transform Delighted responses before updating Bitrix24, creating highly targeted workflows and personalized experiences.
Are there any limitations to the Delighted and Bitrix24 integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require some JavaScript knowledge.
- Real-time synchronization depends on the API rate limits of both Delighted and Bitrix24.
- Custom field mapping requires careful configuration to ensure data accuracy.