How to connect Delighted and ClickSend
Create a New Scenario to Connect Delighted and ClickSend
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or ClickSend will be your first step. To do this, click "Choose an app," find Delighted or ClickSend, and select the appropriate trigger to start the scenario.

Add the Delighted Node
Select the Delighted node from the app selection panel on the right.

Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the ClickSend Node
Next, click the plus (+) icon on the Delighted node, select ClickSend from the list of available apps, and choose the action you need from the list of nodes within ClickSend.

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ClickSend

Authenticate ClickSend
Now, click the ClickSend node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your ClickSend settings. Authentication allows you to use ClickSend through Latenode.
Configure the Delighted and ClickSend Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and ClickSend Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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ClickSend
Trigger on Webhook
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Delighted
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Webhook response

Save and Activate the Scenario
After configuring Delighted, ClickSend, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and ClickSend integration works as expected. Depending on your setup, data should flow between Delighted and ClickSend (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and ClickSend
Delighted + ClickSend + Slack: When a customer submits a negative response in Delighted, an SMS is sent to the manager via ClickSend. Simultaneously, the feedback is posted to a dedicated Slack channel for the team to review.
ClickSend + Delighted + Google Sheets: Whenever a new SMS is received in ClickSend or a new survey response is submitted in Delighted, the data is logged in a Google Sheet. This allows for centralized sentiment analysis and reporting.
Delighted and ClickSend integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About ClickSend
Use ClickSend in Latenode to automate SMS, email, or voice messaging. Build workflows that trigger messages based on events in your other apps. Improve customer engagement by automating personalized notifications. Latenode’s visual editor simplifies integration and scales your outreach without extra code or per-step costs.
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See how Latenode works
FAQ Delighted and ClickSend
How can I connect my Delighted account to ClickSend using Latenode?
To connect your Delighted account to ClickSend on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and ClickSend accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I send SMS based on Delighted survey responses?
Yes! Use Latenode to trigger ClickSend SMS when you receive specific feedback in Delighted. React quickly, personalize messages with no-code, and boost customer satisfaction.
What types of tasks can I perform by integrating Delighted with ClickSend?
Integrating Delighted with ClickSend allows you to perform various tasks, including:
- Send an SMS to a customer if they leave negative feedback in Delighted.
- Automatically create a ClickSend contact from new Delighted survey responses.
- Trigger a follow-up survey via ClickSend after a positive Delighted response.
- Send internal SMS alerts for critical Delighted feedback using custom thresholds.
- Log Delighted survey responses in a database and send summaries via ClickSend.
How can I filter Delighted responses before sending SMS via ClickSend?
Latenode offers advanced filtering. Use no-code conditions or JavaScript to process and route Delighted feedback before sending relevant ClickSend messages.
Are there any limitations to the Delighted and ClickSend integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex logic requires understanding of Javascript for custom data transformations.
- SMS sending limits are still governed by ClickSend's own API and pricing tiers.
- Initial setup requires valid API keys and permissions for both services.