Delighted and Moxie Integration

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Connect Delighted survey responses to Moxie agent workflows to instantly flag negative feedback. Latenode's visual editor simplifies complex logic and scales affordably, routing urgent cases for immediate action and improved customer experience.

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Delighted

Moxie

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Delighted and Moxie

Create a New Scenario to Connect Delighted and Moxie

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Moxie will be your first step. To do this, click "Choose an app," find Delighted or Moxie, and select the appropriate trigger to start the scenario.

Add the Delighted Node

Select the Delighted node from the app selection panel on the right.

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Delighted

Configure the Delighted

Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Delighted

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Run node once

Add the Moxie Node

Next, click the plus (+) icon on the Delighted node, select Moxie from the list of available apps, and choose the action you need from the list of nodes within Moxie.

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Authenticate Moxie

Now, click the Moxie node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Moxie settings. Authentication allows you to use Moxie through Latenode.

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Configure the Delighted and Moxie Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the Delighted and Moxie Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Delighted, Moxie, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the Delighted and Moxie integration works as expected. Depending on your setup, data should flow between Delighted and Moxie (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Delighted and Moxie

Delighted + Slack: When a new response is received in Delighted and the score is low, a message is sent to a specified Slack channel to alert the support team.

Moxie + Delighted + Zendesk: After a Moxie chat ends, send a Delighted survey to the customer. If the survey response is negative, create a new ticket in Zendesk for follow-up.

Delighted and Moxie integration alternatives

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI β€” all without per-step costs.

About Moxie

Use Moxie in Latenode to automate data entry and validation workflows. Pull data from multiple sources, use Moxie to clean and standardize it, then push the refined data to your databases or apps. Benefit from Latenode's visual editor and scalable architecture to handle large datasets efficiently without code.

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FAQ Delighted and Moxie

How can I connect my Delighted account to Moxie using Latenode?

To connect your Delighted account to Moxie on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Delighted and click on "Connect".
  • Authenticate your Delighted and Moxie accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger Moxie chats based on Delighted survey responses?

Yes, you can! Latenode lets you automate this. Trigger targeted Moxie chats based on specific Delighted feedback, improving customer engagement and addressing concerns instantly.

What types of tasks can I perform by integrating Delighted with Moxie?

Integrating Delighted with Moxie allows you to perform various tasks, including:

  • Automatically create Moxie cases from negative Delighted survey responses.
  • Send personalized Moxie messages based on customer satisfaction scores.
  • Update customer profiles in Moxie with data from Delighted surveys.
  • Trigger internal alerts in Moxie for critical Delighted feedback.
  • Analyze Delighted survey data within Moxie to identify trends.

Can I customize how Delighted data maps to fields in Moxie?

Yes! Latenode offers complete control, including JavaScript steps for custom data transformation and field mapping between Delighted and Moxie.

Are there any limitations to the Delighted and Moxie integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex survey logic in Delighted might require custom JavaScript for data parsing.
  • Real-time data sync depends on the API rate limits of both Delighted and Moxie.
  • Custom fields in Moxie require corresponding data handling in your Latenode workflows.

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