Delighted and Userback Integration

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Automatically escalate negative Delighted survey responses to Userback as actionable feedback. Latenode's visual editor and affordable execution-based pricing make closing the customer feedback loop easier and more scalable than ever.

Swap Apps

Delighted

Userback

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Delighted and Userback

Create a New Scenario to Connect Delighted and Userback

In the workspace, click the โ€œCreate New Scenarioโ€ button.

Add the First Step

Add the first node โ€“ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Userback will be your first step. To do this, click "Choose an app," find Delighted or Userback, and select the appropriate trigger to start the scenario.

Add the Delighted Node

Select the Delighted node from the app selection panel on the right.

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Delighted

Configure the Delighted

Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Add the Userback Node

Next, click the plus (+) icon on the Delighted node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.

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Authenticate Userback

Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.

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Configure the Delighted and Userback Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the Delighted and Userback Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that donโ€™t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Delighted, Userback, and any additional nodes, donโ€™t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking โ€œRun onceโ€ and triggering an event to check if the Delighted and Userback integration works as expected. Depending on your setup, data should flow between Delighted and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Delighted and Userback

Delighted + Userback + Slack: When new feedback is received in either Delighted or Userback, a message is sent to a designated Slack channel, ensuring immediate visibility and action on user feedback.

Delighted + Userback + Jira: When negative feedback is received via Delighted or Userback (responses under a specific score or negative sentiment), a Jira issue is automatically created to track and resolve the problem.

Delighted and Userback integration alternatives

About Delighted

Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI โ€” all without per-step costs.

About Userback

Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.

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FAQ Delighted and Userback

How can I connect my Delighted account to Userback using Latenode?

To connect your Delighted account to Userback on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Delighted and click on "Connect".
  • Authenticate your Delighted and Userback accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I trigger Userback feedback from high Detractor Scores?

Yes! Latenode allows you to trigger Userback requests based on Delighted survey scores. Automate follow-up and improve customer satisfaction with targeted feedback loops.

What types of tasks can I perform by integrating Delighted with Userback?

Integrating Delighted with Userback allows you to perform various tasks, including:

  • Automatically create Userback tasks from negative Delighted survey responses.
  • Send personalized thank you notes via Userback for positive Delighted feedback.
  • Aggregate feedback data from both platforms into a single dashboard for analysis.
  • Trigger internal notifications for critical feedback received in either platform.
  • Update user profiles in a CRM based on combined Delighted and Userback data.

How easily can I customize my data flows from Delighted on Latenode?

Latenode offers visual and code-based tools for total control. Tailor data flows using JavaScript, AI, or no-code blocks.

Are there any limitations to the Delighted and Userback integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Real-time data synchronization depends on API availability and rate limits of both apps.
  • Custom JavaScript functions may require advanced knowledge for complex transformations.
  • The integration is limited to the data fields exposed by the Delighted and Userback APIs.

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