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Automatically escalate negative Delighted survey responses to Userback as actionable feedback. Latenode's visual editor and affordable execution-based pricing make closing the customer feedback loop easier and more scalable than ever.
Connect Delighted and Userback in minutes with Latenode.
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Create a New Scenario to Connect Delighted and Userback
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Userback will be your first step. To do this, click "Choose an app," find Delighted or Userback, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Userback Node
Next, click the plus (+) icon on the Delighted node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.
Delighted
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Userback
Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the Delighted and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Userback
Trigger on Webhook
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Delighted
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Delighted, Userback, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Delighted and Userback integration works as expected. Depending on your setup, data should flow between Delighted and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Delighted + Userback + Slack: When new feedback is received in either Delighted or Userback, a message is sent to a designated Slack channel, ensuring immediate visibility and action on user feedback.
Delighted + Userback + Jira: When negative feedback is received via Delighted or Userback (responses under a specific score or negative sentiment), a Jira issue is automatically created to track and resolve the problem.
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI β all without per-step costs.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
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How can I connect my Delighted account to Userback using Latenode?
To connect your Delighted account to Userback on Latenode, follow these steps:
Can I trigger Userback feedback from high Detractor Scores?
Yes! Latenode allows you to trigger Userback requests based on Delighted survey scores. Automate follow-up and improve customer satisfaction with targeted feedback loops.
What types of tasks can I perform by integrating Delighted with Userback?
Integrating Delighted with Userback allows you to perform various tasks, including:
How easily can I customize my data flows from Delighted on Latenode?
Latenode offers visual and code-based tools for total control. Tailor data flows using JavaScript, AI, or no-code blocks.
Are there any limitations to the Delighted and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: