How to connect Delighted and Zoho Mail
Create a New Scenario to Connect Delighted and Zoho Mail
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Zoho Mail will be your first step. To do this, click "Choose an app," find Delighted or Zoho Mail, and select the appropriate trigger to start the scenario.

Add the Delighted Node
Select the Delighted node from the app selection panel on the right.

Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Mail Node
Next, click the plus (+) icon on the Delighted node, select Zoho Mail from the list of available apps, and choose the action you need from the list of nodes within Zoho Mail.

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Zoho Mail

Authenticate Zoho Mail
Now, click the Zoho Mail node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Mail settings. Authentication allows you to use Zoho Mail through Latenode.
Configure the Delighted and Zoho Mail Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Zoho Mail Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Zoho Mail
Trigger on Webhook
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Delighted
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Webhook response

Save and Activate the Scenario
After configuring Delighted, Zoho Mail, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Zoho Mail integration works as expected. Depending on your setup, data should flow between Delighted and Zoho Mail (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Zoho Mail
Delighted + Slack + Zoho Mail: When a new Detractor response is received in Delighted, send a message to a specific Slack channel to notify the team and send a follow-up email via Zoho Mail.
Delighted + Google Sheets + Zoho Mail: When a new response is received in Delighted, append the data to a Google Sheet for analysis and archive survey emails in Zoho Mail.
Delighted and Zoho Mail integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Zoho Mail
Automate email tasks with Zoho Mail in Latenode. Extract attachments, monitor inboxes, send personalized messages, and trigger follow-up actions based on email content. Use Latenode to connect Zoho Mail with CRMs, databases, and other apps, creating custom workflows that save time and improve response rates without complex coding.
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See how Latenode works
FAQ Delighted and Zoho Mail
How can I connect my Delighted account to Zoho Mail using Latenode?
To connect your Delighted account to Zoho Mail on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Zoho Mail accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I send thank you emails after positive Delighted surveys?
Yes, you can! With Latenode, automate personalized "thank you" emails via Zoho Mail for positive Delighted survey responses. Strengthen customer relationships effortlessly with timely appreciation.
What types of tasks can I perform by integrating Delighted with Zoho Mail?
Integrating Delighted with Zoho Mail allows you to perform various tasks, including:
- Sending personalized thank you emails based on Delighted survey scores.
- Creating Zoho Mail contacts from new Delighted survey respondents.
- Notifying support teams via Zoho Mail of negative Delighted feedback.
- Updating contact information in Zoho Mail with Delighted survey data.
- Triggering follow-up surveys via Zoho Mail based on initial Delighted responses.
What Delighted data can I access within Latenode workflows?
Latenode provides access to survey responses, scores, respondent details, and custom attributes from Delighted, enabling data-driven workflows and automations.
Are there any limitations to the Delighted and Zoho Mail integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time data synchronization depends on the Delighted API rate limits.
- Complex conditional logic may require JavaScript knowledge.
- Custom Delighted attributes need to be explicitly mapped in Latenode.