Encharge and LiveChat Integration

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Automatically qualify leads from LiveChat in Encharge based on conversation data. Latenode's visual editor lets you add custom logic with JavaScript for advanced lead scoring, plus affordable execution-based pricing.

Swap Apps

Encharge

LiveChat

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Encharge and LiveChat

Create a New Scenario to Connect Encharge and LiveChat

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Encharge, triggered by another scenario, or executed manually (for testing purposes). In most cases, Encharge or LiveChat will be your first step. To do this, click "Choose an app," find Encharge or LiveChat, and select the appropriate trigger to start the scenario.

Add the Encharge Node

Select the Encharge node from the app selection panel on the right.

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Encharge

Configure the Encharge

Click on the Encharge node to configure it. You can modify the Encharge URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Encharge

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Connect Encharge

Sign In

Run node once

Add the LiveChat Node

Next, click the plus (+) icon on the Encharge node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.

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Encharge

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LiveChat

Authenticate LiveChat

Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.

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Encharge

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LiveChat

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#2 LiveChat

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Connect LiveChat

Sign In

Run node once

Configure the Encharge and LiveChat Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Encharge

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LiveChat Oauth 2.0

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Select an action *

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The action ID

Run node once

Set Up the Encharge and LiveChat Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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LiveChat

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Webhook response

Save and Activate the Scenario

After configuring Encharge, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Encharge and LiveChat integration works as expected. Depending on your setup, data should flow between Encharge and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Encharge and LiveChat

Encharge + LiveChat + Slack: When a new person is added to Encharge, start a new chat conversation in LiveChat and send a notification to a Slack channel to alert the sales team about the new lead.

LiveChat + Encharge + Google Sheets: When a chat is deactivated in LiveChat, the conversation transcript is used to create or update a person in Encharge, and the data is also added as a new row in Google Sheets for reporting purposes.

Encharge and LiveChat integration alternatives

About Encharge

Use Encharge in Latenode to automate personalized marketing. Build workflows that segment leads, trigger email sequences, and update customer profiles based on real-time behavior. Connect Encharge to any data source and use Latenode’s no-code tools or JavaScript to orchestrate sophisticated, event-driven campaigns without complex coding.

About LiveChat

Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.

See how Latenode works

FAQ Encharge and LiveChat

How can I connect my Encharge account to LiveChat using Latenode?

To connect your Encharge account to LiveChat on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Encharge and click on "Connect".
  • Authenticate your Encharge and LiveChat accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically update Encharge leads from LiveChat transcripts?

Yes, you can! Latenode lets you parse LiveChat transcripts using AI to update Encharge lead data, ensuring your marketing is always based on the latest customer interactions.

What types of tasks can I perform by integrating Encharge with LiveChat?

Integrating Encharge with LiveChat allows you to perform various tasks, including:

  • Adding new Encharge leads from LiveChat conversations.
  • Triggering Encharge marketing automation based on LiveChat tags.
  • Sending targeted Encharge emails after LiveChat interactions.
  • Updating Encharge lead scores based on LiveChat engagement.
  • Creating Encharge segments from resolved LiveChat support tickets.

How can I use custom fields from Encharge within LiveChat on Latenode?

Latenode allows you to access Encharge custom fields and use them to personalize LiveChat interactions, providing agents with enriched customer data.

Are there any limitations to the Encharge and LiveChat integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical LiveChat transcripts require parsing before bulk Encharge updates.
  • Complex data transformations may require JavaScript code blocks.
  • Rate limits of Encharge and LiveChat API can impact high-volume workflows.

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