How to connect Facebook Ads Campaign Management and Help Scout
Create a New Scenario to Connect Facebook Ads Campaign Management and Help Scout
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Facebook Ads Campaign Management, triggered by another scenario, or executed manually (for testing purposes). In most cases, Facebook Ads Campaign Management or Help Scout will be your first step. To do this, click "Choose an app," find Facebook Ads Campaign Management or Help Scout, and select the appropriate trigger to start the scenario.

Add the Facebook Ads Campaign Management Node
Select the Facebook Ads Campaign Management node from the app selection panel on the right.

Facebook Ads Campaign Management
Configure the Facebook Ads Campaign Management
Click on the Facebook Ads Campaign Management node to configure it. You can modify the Facebook Ads Campaign Management URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Help Scout Node
Next, click the plus (+) icon on the Facebook Ads Campaign Management node, select Help Scout from the list of available apps, and choose the action you need from the list of nodes within Help Scout.

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Help Scout

Authenticate Help Scout
Now, click the Help Scout node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Help Scout settings. Authentication allows you to use Help Scout through Latenode.
Configure the Facebook Ads Campaign Management and Help Scout Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Facebook Ads Campaign Management and Help Scout Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Help Scout
Trigger on Webhook
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Facebook Ads Campaign Management
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Webhook response

Save and Activate the Scenario
After configuring Facebook Ads Campaign Management, Help Scout, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Facebook Ads Campaign Management and Help Scout integration works as expected. Depending on your setup, data should flow between Facebook Ads Campaign Management and Help Scout (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Facebook Ads Campaign Management and Help Scout
Help Scout + Facebook Ads Campaign Management + Slack: When a new conversation is started in Help Scout, this automation checks if the conversation is related to a specific Facebook Ads campaign. If so, a notification is sent to a designated Slack channel to alert the marketing team.
Help Scout + Facebook Ads Campaign Management + Google Sheets: This automation monitors new conversations in Help Scout. When a new conversation is created, the flow lists the campaigns in Facebook Ads, then it logs the details of the support ticket, along with the associated campaign data, into a Google Sheet for performance analysis.
Facebook Ads Campaign Management and Help Scout integration alternatives
About Facebook Ads Campaign Management
Automate Facebook Ads in Latenode. Track performance, adjust budgets, and update campaigns based on real-time data from your CRM or analytics. Stop manual updates: trigger ad changes from Latenode workflows. Connect ad data to other apps, like Google Sheets, for unified reporting. Scale ad management without complex code.
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About Help Scout
Automate Help Scout within Latenode to streamline support workflows. Automatically escalate urgent tickets, update customer profiles, and trigger proactive outreach based on support interactions. Centralize Help Scout data with other systems in visual workflows. Use AI and scripting for advanced routing or analysis.
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See how Latenode works
FAQ Facebook Ads Campaign Management and Help Scout
How can I connect my Facebook Ads Campaign Management account to Help Scout using Latenode?
To connect your Facebook Ads Campaign Management account to Help Scout on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Facebook Ads Campaign Management and click on "Connect".
- Authenticate your Facebook Ads Campaign Management and Help Scout accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Help Scout tickets from ad leads?
Yes, you can! Latenode enables seamless Help Scout ticket creation from Facebook Ads Campaign Management leads, enhancing support and responsiveness with automated workflows.
What types of tasks can I perform by integrating Facebook Ads Campaign Management with Help Scout?
Integrating Facebook Ads Campaign Management with Help Scout allows you to perform various tasks, including:
- Create Help Scout tickets for leads from specific Facebook ad campaigns.
- Add tags to Help Scout tickets based on Facebook ad campaign data.
- Send thank-you emails via Help Scout after a lead converts from an ad.
- Update Help Scout customer profiles with Facebook Ads data.
- Trigger internal notifications in Help Scout for high-value ad leads.
How can I track ad spend ROI via Help Scout data in Latenode?
Latenode lets you analyze ad spend ROI by correlating Help Scout support interactions with Facebook Ads, providing data-driven insights using custom logic.
Are there any limitations to the Facebook Ads Campaign Management and Help Scout integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical data migration might require custom scripting.
- Complex campaign structures need careful workflow design.
- Rate limits of both Facebook Ads and Help Scout APIs apply.